We always want you to love the fresh scent of Tide, so we're sorry to hear you don't enjoy the upgrade. Your comments are being shared with our team. For that old Original scent, try the Tide Mountain Spring liquid. If you ever have any questions or comments, get in touch with us at (800) 879-8433 and we'd be happy to talk more.

Please know, Jann, your comfort and safety is our highest priority, all your family should enjoy clean, fresh smelling clothes, no headaches involved. Our Safety Team assures us, Tide is safe to use as directed and shouldn't lead to the situation you've described. We truly hope you give us a call, so we can look further into this, we want to make sure you're feeling alright. We're at our phones every day of the week, 9 AM to 6 PM, EST on weekdays and until 5:30 PM, EST on weekends. Dial 1 (800) 879-8433, we hope to talk with you soon.

We very much appreciate your loyalty to Tide, Molly, and we would never want to disappoint you. People like you, people who love Tide and its scents, are core to our motivation and we do continuous research on how to serve them better. Inspired by what people told us in this research, societal trends and the science behind the sense of smell, we have enhanced our Original scent which now also offers longer lasting freshness experience. Rest assured that we're letting our team know that you'd like to see some changes made, but in the meanwhile we'd be happy to help you find a new favorite. Have you checked out our Mountain Spring scent? It has many notes similar to our old Original, so we think you'd really enjoy it and we'd be happy to have you try some on us. Just give us a call at (800) 879-8433.

We’re truly sorry to hear you’re not happy with your recent purchase. Rest assured that we’re sharing how you feel about it with the rest of our team. It’s helpful to know that our Tide Mountain Spring now features the scent you love. We hope you’ll give it a sniff, we’re sure your nose will love it. If there’s more you’d like to share with us, please feel free to give us a call at (800) 879-8433. One of our reps will be happy to assist you.