We would never want to disappoint you, and while we're sorry to hear that you're not the biggest fan of our freshness update, we appreciate your honest feedback. Rest assured that we're letting our team know that you'd like to see a change back, but in the meanwhile we've got some good news. If you preferred our old Original scent it lives on with a new name: Mountain Spring. Check it out, we're confident that you'll love it!

Thank you for giving our Tide Original Liquid a try. We're sorry that you weren't blown away by this product. We'd love to learn more about why that is, and see if we can improve your future uses. We can be reached at (800) 879-8433.

While we're sorry to hear that you're not a fan of the update to our Original scent, we appreciate your honest feedback and your loyalty to Tide. People like you, people who love Tide and its scents, are core to our motivation and we do continuous research on how to serve them better. Inspired by what people told us in this research, societal trends and the science behind the sense of smell, we have enhanced Tide's scents which now also offer longer lasting freshness experience. Based on what you've mentioned we think that you would enjoy our Mountain Spring scent, as it has many notes similar to our old Original. If you have any questions or concerns, always feel free to give us a call at (800) 879-8433.

We're disappointed to hear you didn't enjoy the Original scent change, Lisa. Your feedback is being shared with our team. For the old Original scent, we recommend trying the Tide Mountain Spring liquid. We'd like to talk a bit more with you, so when you have a moment, reach out to us at (800) 879-8433.

We’re truly sorry to hear you’re not happy with your recent purchase. Rest assured that we’re sharing how you feel about it with the rest of our team. It’s helpful to know that our Tide Mountain Spring now features the scent you love. We hope you’ll give it a sniff, we’re sure your nose will love it. If there’s more you’d like to share with us, please feel free to give us a call at (800) 879-8433. One of our reps will be happy to assist you.