We’re truly sorry to hear you’re not happy with your recent purchase. Rest assured that we’re sharing how you feel about it with the rest of our team. It’s helpful to know that our Tide Mountain Spring now features the scent you love. We hope you’ll give it a sniff, we’re sure your nose will love it. If there’s more you’d like to share with us, please feel free to give us a call at (800) 879-8433. One of our reps will be happy to assist you.

We're sorry you weren't a fan of our upgraded scent, however, we'll be sure to pass along all of your feedback to our scent scientist. For the closest comparison, we think you'll love how our Tide Mountain Spring Liquid or our Tide Original Powder smells. If you'd like to take your clothes for a ride on an even better scented side, just give us a call at (800) 879-8433.

We did make an update to the freshness profile of our Original, and we're sorry to hear that you're not the biggest fan. Rest assured, we're letting our team know about this and that you'd like to see some changes made. In the meanwhile, check out our Mountain Spring scent! It's the new home of our old Original so you can keep enjoying the fresh, clean laundry you love.

We did change the scent of Tide Original, Robert, but we never want our new fragrance to be overwhelming. It may be helpful to know that the same scent you came to know and love is still available, it was just renamed Tide Mountain Spring! We'd like to learn more about your experience so we can help, please give us a call at (800) 879-8433.

Please know, Jann, your comfort and safety is our highest priority, all your family should enjoy clean, fresh smelling clothes, no headaches involved. Our Safety Team assures us, Tide is safe to use as directed and shouldn't lead to the situation you've described. We truly hope you give us a call, so we can look further into this, we want to make sure you're feeling alright. We're at our phones every day of the week, 9 AM to 6 PM, EST on weekdays and until 5:30 PM, EST on weekends. Dial 1 (800) 879-8433, we hope to talk with you soon.

When we updated the freshness profile of our Original scent we wanted to bring you an even better Tide experience, especially on dry clothes. We're sorry to hear that we missed the mark for you, Andy, but rest assured we're letting our team know that you'd like to see a return to our previous Original. We would never want to disappoint you after so many years of loyalty, so we'd like to help you find a new Tide favorite. Have you checked out our Mountain Spring scent? It has many similar scent notes as our previous Original and we think you'd really enjoy it. We'd be happy to have you try some, just give us a call at (800) 879-8433.

While we're sorry to hear that you're not a fan of the freshness update we made to our Original scent, Tiff, we appreciate your honest feedback and rest assured we're letting the rest of our team know that you'd like to see some changes made. We'd be happy to help you find a new Tide favorite in the meanwhile, so please give us a call at (800) 879-8433.