We appreciate your review, Beckie! Please know that all our products are rigorously tested for quality, and we try our very best to get them to you in perfect working condition. So tablets sticking together isn't something we'd normally expect to hear about, but we're glad you took the time to inform us. Since Cascade ActionPacs™ are formulated to start dissolving as soon as they come in contact with water or moisture, yours may have been exposed somehow during shipping, handling, or in warehouse storage. Here are some tips for best results when using Cascade ActionPacs:* If two tablets are stuck together, don't try to pull them apart as they can split or tear open.* Don't use multiple tablets in one load.* Keep the bag/container tightly closed between uses.* Store your container in a dry area with low humidity at room temperature. Under the sink may be handy, but it’s often too warm and too humid if near the dishwasher.* Lastly, be sure your hands are completely dry when handling the tablets.To better help you and our team, would you mind calling us at (800) 765-5516?

We're sorry to hear that your unhappy with your Cascade Total Clean ActionPacs, and we appreciate you sharing your thoughts with us. Please know that our products go through extensive quality testing to make sure they provide a great clean every time when used as directed, so this isn't the experience we want you to have when using Cascade, and we're grateful for your feedback. Cascade Dishwashing Detergents are designed to dissolve completely during the dishwasher cycle. However, if you're experiencing problems such as residue or clogging, it could be due to several factors including water temperature as it's recommended that the water temperature be at least 120°F (49°C) to ensure proper dissolution, or incorrect dosing as using too much detergent can result in excess residue. Your satisfaction is important to us, and we'd love to learn more about this, so that we can provide some additional tips on how to get the best results from your detergent, and offer you further assistance with this. Please give us a call at (800) 765-5516, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!