We share your disappointment, Kieth. We would encourage you to reach out to Sam's Club directly at 1-888-746-7726. They'll be eager to learn more and see how they can further assist you. -The Cascade Team

We're sorry to hear you didn't have the experience we expect and want to assure you that we have many quality checks to ensure your Cascade dissolves with ease, Christina. To get the best results, make sure the dispenser cup isn't blocked as well as the sprayer arms can move freely. We'd like to get more information to help, as well as share your experience with our Quality team. When you have a minute, please get in touch with us at (800) 765-5516.