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Customer reviews for Shark ION Robot Vacuum, Wi-Fi Connected With Bonus Dual Edge Side Brushes, UR755 for
Shark ION Robot Vacuum, Wi-Fi Connected With Bonus Dual Edge Side Brushes, UR755
4.5 out of 5 stars
stars501 ratings479 reviews
  1. 5 stars69% (345)
  2. 4 stars18% (91)
  3. 3 stars7% (37)
  4. 2 stars3% (14)
  5. 1 star3% (14)

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Showing 31-40 of 479 reviews
Oct 17, 2023
Kristopher
5 out of 5 stars review

Verified Purchase

Great value (I just don’t understand how it can be

Great value (I just don’t understand how it can be this inexpensive) for a real time saver.

Helpful?3MT5MZMV57CY13676661818
Jul 23, 2023
Kenya
3 out of 5 stars review

Verified Purchase

Its okay

Hard to connect to internet with app and doesn’t pick up where it is well

Helpful?3MT5MZMV57CY13676661818
Jun 5, 2023
Stacie
5 out of 5 stars review

Verified Purchase

Very useful

Love this vac

Helpful?3MT5MZMV57CY13676661818
Mar 13, 2026
RebeccaJ
5 out of 5 stars review

Perfect for keeping the floors clean

Stays charged for a good while. Cleans way better than my standard ordered vacuum. Even leaves refreshing vacuum lines. Would definitely repurchase.

Review from influenster.com
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Nov 18, 2025
klj723_4842
2 out of 5 stars review

Not good for pet hair

I've had three of these in the past year .. unfortunately the robot itself kept breaking and it says it's good for pets but it doesn't work too well

Review from influenster.com
Helpful?3MT5MZMV57CY13676661818
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We’re deeply unhappy to hear about the trouble this may have caused. We’ll send your feedback over to the team for product development. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Sep 12, 2025
Louis
1 out of 5 stars review

Avoid at all costs

I’ve been trying for four days now to get it to connect to WiFi with no luck from shark the service is terrible dealing with two different people and no one can understand that it doesn’t connect to WiFi

Review from sharkninja.com
Helpful?3MT5MZMV57CY13676661818
reply from SharkNinja

Hi Louis, Thank you for taking the time to leave a review. We’re sorry to hear you’re having trouble connecting your Shark device to WiFi. We’ve sent you a link to our troubleshooting steps, which may help resolve the issue: https://support.sharkclean.com/hc/en-us/articles/10033421733916-RV750-Series-Shark-ION-Robot-Vacuum-Troubleshooting-Guide If you’re still unable to connect after following these steps, please call us at 1-888-228-5531. Hours of Operation: Monday–Friday: 9am – 9pm EST Saturday: 9am – 6pm EST Kind regards, Shark US

May 25, 2023
Just Me
5 out of 5 stars review

Verified Purchase

Love it.

Love this thing!

Helpful?3MT5MZMV57CY13676661818
Jul 28, 2023
Shark ION
1 out of 5 stars review

WIFI wont connect- terrible CS.

WIFI wont connect. Spent about an hour trying to connect. Called a non-helpful CS number and rec'd a call back a few hrs later. The "tech" had to put me on hold for about 5 Minutes to speak w/ his "supervisor" about the model. After he came back he placed me on hold again to try and find a solution for the model- he never came back, I eventually hung up (total time of call was 17 minutes- sixteen of it on hold) & returned this unit to my local Sam's. It was my 1st & probably last experience w this type of vacuum. Cant say its worth the money or headache.

Helpful?3MT5MZMV57CY13676661818
May 31, 2023
JJinVA
4 out of 5 stars review

Works Well, But WiFi Setup Horrible

It took over a week, and many calls to Shark support to get this device on our WiFi. I do Tech Support all the time, and their setup is awful. You call and get tier one. Then they almost always need tier two, but they are rarely ever available, and you have to await a call back. If you can't answer when they call, you have to start over. This has something to do with my network having both 2.4 and 5Ghz in the same SSID ... it automatically picks the best, I suppose. The robot needs 2.4 only, and if it senses 5G, it won't connect. We have many smart devices in our home and have never had this issue before now. Be prepared to wait on the phone! As far as the product itself, it works well enough. Picks up more than I expected and goes over most rugs and transition strips well.

Helpful?3MT5MZMV57CY13676661818
Oct 3, 2023
lexylyn420
5 out of 5 stars review

Wow!

[This review was collected as part of a promotion.] Ive never given much thought to buying a robot vaccum like this but i wanted to give it a try. Firstly, you can connect it through bluetooth to your phone using an app and you can tell it to start cleaning, to go back on the charger and you can also schedule it to clean for when you arent home. Also this type has a max setting which is very good for cat and dog hair and bigger pieces. It will bump into things and stop itself and turn around to clean somewhere else and it can go over carpets. It is very good and very easy to clean. It is pricey so it is up to you but i mean its a very good investment for people on the go who cant vaccum or elderly people who cant move around a lot.

Review from influenster.com
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