Hello Valued Customer, thank you for your review. It appears that you genuinely enjoyed our product, and we are happy to hear that! However, we noticed that you left a 1 star review. We were hoping that you would consider updating your rating if you truly enjoyed the product. Otherwise, we are happy to discuss this further with you to help resolve any issues you might be experiencing. <br /><br />If there is anything we can do to improve your overall experience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 590160. Thank you and have a great day!

Hello Normajim, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4