Hello Tina, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. <br />The shelves are fixed in place as the evaporator cooling coils are attached to the underside of the shelves for cooling efficiency. This is a standard design for manual defrost upright freezers.

Hi DEBORAH, we are glad to hear you are pleased with of your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.

Hello Rita, we are glad to hear you are pleased with the design of your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.

Hello RED, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Hello Eric, we are happy to hear you are pleased with the size and appearance of your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.

Hi Daniel, we are pleased to hear you are happy with your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.

Hello April, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hello Syed, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hi Martha, we are glad to hear you are pleased with the capacity of your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.

Hi Helen, we are happy to hear you are pleased with the value of your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.