Oh no, lety! This is not what we want to hear. We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.<br /><br />Please know that we strive to produce quality products, and your feedback does not go unnoticed. We take great satisfaction in meeting your high standards for quality, and for any help needed or assistance with your upright freezer, feel free to connect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan

Hi Deborah, we are happy to hear you are enjoying your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.

Hi Karin, we are happy to hear you are pleased with your Frigidaire 6.5 Cu. ft. Upright Freezer Platinum Silver.

Hello mary, we are glad to hear your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver is working well.

Hello WalmartCustomer, we are happy to hear you are enjoying your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.

Hello Debi, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hi Me, we are happy to hear your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver is working well.

Hello Moulana, we are happy to hear you are pleased with your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.

Hello Palletto, we are happy to hear your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver is working to your satisfaction.

Hi Becca, we are glad to hear you are happy with your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver. To make the freezer door easier to open, when you fill the freezer, place heavier items on the bottom shelves, adjust the front legs so the front of the freezer is slightly higher than the rear and lubricate the door gasket with petroleum jelly (Vaseline).