Hello Sara, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.<br />Make certain the freezer is not plugged into a GFCI equipped power circuit.

Hello Diana, we are happy to hear your daughter loves your thoughtful gift of a Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.

Hi Jessica, we are glad to hear your family are enjoying your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.

Hello Trips, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. <br />The cooling system evaporator coils are attached to the underside of the wire shelves for efficient cooling rendering them fixed in place. This is a standard design for manual defrost upright freezers.

Hi Melissa, we are happy to hear you are finding your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer EFRF698 useful.