Hi Elena, we are glad to hear you are pleased with your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver.

Hi, Lisa! We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.<br /><br />Although a damaged condition is an unusual occurrence for a newly purchased unit, we strongly advise that you inspect the appliance upon delivery for any flaws so that the local store where you purchased it can replace the unit within its given exchange period. Most flaws are caused by the delivery process rather than the manufacturer. For any store-related inquiry, please reach out directly to your authorized retailer.<br /><br />We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience or have any specific assistance with your appliance, feel free to connect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan