Hello Yvonne, we are happy to hear you are pleased with your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer. To resolve the issue you describe, adjust the front legs so the front of the freezer is slightly higher than the rear and place heavier items on the bottom shelves.

Hello anonymous, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 6.5 Cu. ft. Upright Freezer Platinum Silver . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. <br />This is a manual defrost freezer. As such, periodic defrosting is normal maintenance.

Hi Lucjoy7, we are pleased to hear you are finding your Frigidaire 6.5 Cu. ft. Upright Freezer, Platinum Silver useful.

Hello David, we are glad to hear you are pleased with the value of your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.

Hello CinLem57no, we are happy to hear you are pleased with the design and performance of your Frigidaire 6.5 Cu. ft. Upright Freezer Platinum Silver.

Hi harmony! Thank you for sharing your feedback. We understand that the shelves not being adjustable and the overall size not meeting your expectations can be frustrating. If you need assistance with returns, exchanges, or exploring options for this appliance, please contact Live Chat at Frigidaire.com or call 1-800-374-4432 (Mon–Fri, 8:30 a.m.–8 p.m. ET; Sat, 9 a.m.–6 p.m. ET). Our team can help guide you on the next steps. - Reed

Hello leesa, we are glad to hear you are pleased with your Frigidaire 6.5 Cu. ft. Upright Freezer Platinum Silver.

Hello Debra, we are happy to hear you are pleased with the value and capacity of your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer.

Hello John, we are happy to hear your family are finding your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer useful.

Hi joyce, we are glad to hear you are pleased with the size and appearance of your Frigidaire Platinum Silver 6.5 Cu. ft. Upright Freezer .