We're sorry to read about your disappointment with Scotts EZ Seed and appreciate your feedback. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 888-270-3714 if we can further assist.

rick999, we're sorry Scotts EZ Seed didn't germinate for you. We'd like to assist you with the product guarantee. Please reach out to us here: https://tinyurl.com/y8nvfsca

We are sorry that you experienced problems while using Scotts EZ Seed Sun & Shade. Unfortunately, I cannot be certain why your grass has died after growing well at first. Once they start growing, grass seedlings may succumb to environmental factors such as disease, insects, or extremes of temperature and moisture. This is not necessarily evidence of inferior grass seed, as even superior grass types are subject to natural stresses. Maintaining constant soil moisture is the most critical factor in the success of a new seeding, both before and after germination. Even though the seed germinated, the soil may have dried out for a short time after it was up and growing. Two enemies of newly seeded lawns are herbicides and lawn diseases. While you have very little control over the outbreak of a lawn disease, please make sure that no weed control or weed prevention chemical has been used in the area, as those products will also prevent or inhibit germination. When used on newly germinated lawns, herbicides will kill off the new grass. If you see the grass ailing, I recommend that you contact a local nursery for help with diagnosis. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience please contact us to see what can be done. You may visit our contact page by clicking on the following link http://tinyurl.com/7ag7a3n

We apologize for the inconvenience you’ve experienced when using the product. This particular product usually has a lot of success stories from users, but it is helpful when we get reviews like yours to help us produce quality product.. It sounds like you may have had an issue with watering your product. Watering plays a defining factor in germination and helps avoid spotty looking grass germination. We recommend watering 1-2 times a day until germination is visible and then watering 1- 1 ½” per week as needed. Both excessive watering and not enough watering can slow down or even stop germination of the product. If you have any other questions or concerns please feel free to contact us at http://tinyurl.com/mds8zo5 and one of our representatives would be glad to assist you. We hope this issue has not caused you to lose faith in our product, as we use reviews like yours to maintain and improve the quality product that you and other consumers have come to know and love.

Roger, we're sorry to hear Scotts EZ Seed Sun & Shade Mix didn't germinate for you. For best results, day and nighttime temperatures should be consistently between 60-85 degrees. Reach out to us here for assistance with our product guarantee: https://tinyurl.com/y8nvfsca