We were sorry to hear about your experience with this product. We want you to have a positive experience with our products and when that doesn't happen, we offer our No Quibble Guarantee. Please contact us at your earliest convenience to see what we can do for you. Our contact information is found at the following link: http://tinyurl.com/mds8zo5

We are sorry for the disappointment you have experienced with the results of your recent seeding effort. I'd like to offer a few tips that may be helpful to you in future seeding endeavors. As with any seed product, Scotts Turf Builder EZ Seed requires both continuous moisture and warm soil temperatures. When one of these conditions is missing, poor germination is the result. Be sure to spread the Turf Builder EZ Seed evenly over the prepared area. Turf Builder EZ Seed should be sparsely applied to the depth of about 1/16" to 1/8" thick. If Turf Builder EZ Seed has been applied too thickly, germination will be poor. Also, make sure that no weed control or weed prevention product has been used where you are seeding, as those products will also prevent or inhibit germination of the seed. When used on newly germinated lawns, herbicides will kill off the new grass. We hope these extra tips are helpful. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience please contact us to see what can be done. You may visit our contact page by clicking on the following link http://tinyurl.com/7ag7a3n

We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 888-270-3714.