Customer reviews for Samsung 5.1 cu. ft. Smart Top Load Washer with ActiveWave™ Agitator and Super Speed Wash (Choose Color) forMember photos
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Not a good machine
Posted this an hour ago and got a lame response from Charles. The noise from my machine is a screaming whining noise. Please don't play it down as a common sound. It's a machine I have had for 3 years and now have ordered an LG. I was on chat with your team and went through a re-calibrating scenario. I even uploaded video. Warranty is only good for 12 months after purchase. I think it's pretty pathetic and for you to send me a condescending email disgusts me. Original review: Bought this appliance Jan 2022 lasted “EXACTLY” 3 years before an extremely loud noise while draining. I used it about 6 months out of a year approximately twice a week. Two retired people, no kids no pets. Though machine says 20 year warranty, Samsung only gives one year from purchase date. Samsung does not stand behind product. Just ordered an LG.
Emilio, thank you for reaching out about the noise from your washing machine. Since you have completed the troubleshooting, the issue remains unresolved. We want to speak to you directly to provide support and see what options we can offer to help you fix this. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148554007) to help our team pull up your information. Have a great day. ^Camille
PBA display broke after only 5 months- AC6 Error
i got this washer brand new only 5 months ago and the control panel is frozen and doesn't do anything. it just out of the blue froze up and stopped working. it gives an ac6 error which means there is an issue with the pba communication. and it will be a week before a tech can come. and i am willing to bet when they do come it will probably be another month to wait for them to get in parts to fix it. i already paid a lot of money for this product just a short time ago and it is completely not useable. this is not ok. totally inconvenient and not worth it at all. if you need a new washing machine, you are much better off just sticking to the old turn-knob kind.
Hi Anna. Thank you for your review. We apologize for the inconvenience if your washer stopped working, which was less than ideal and it does not meet your expectations. We are always here to help. Error code "AC6" means Inverter Communication Problem. Kindly follow these steps to resolve the issue: 1. Unplug the power cord and wait at least 1 minute. 2. Plug the power cord back in. 3. Press the power button to turn the unit on and wait for 5 seconds. - If the unit does not turn on, press the power button again after 1hour 4. Turn the unit off with the power cord plugged in and leave the unit idle for 4 hours. 5. Turn the unit on and run any cycle. - If the cycle completes, the repair is successful - If the information code remains, contact a Samsung Customer Service Center. For reference, I shared this video about "Find Out what an Error Code Means on your Washer or Dryer with Smart Care: https://www.youtube.com/watch?v=VzQiAeJn4hY. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144881082) when you message us to help our team pull up your information. Have a great day. Melardo
I bought a lemon - broke after 2 uses
I bought this 3 days ago and it is broken. It will not rinse or drain. Now there is just a basin of water sitting in there and a technician will not be out for over a week. Newborn baby, dirty clothes, musty smell, unhappy household : ( I would not recommend purchasing this product.
Thank you for your purchase, Jeff! We're glad to be of service. What to check if your washing machine doesn't drain: https://www.samsung.com/us/support/troubleshooting/TSG01001013/ https://www.youtube.com/watch?v=pD9Pg6UU3Aw Get cleaner clothes with your Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ https://www.samsung.com/us/support/answer/ANS00084866/ When moisture or other residue is trapped in a dark place, it may promote the growth of mold and mildew and may cause unpleasant odors. Learn more here: https://www.samsung.com/us/support/troubleshooting/TSG01110749/ https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-sulfur-or-sewage-smell Keeping your washer clean is important because it prevents odors and mold from accumulating and keeps your washer performing the way it should: https://www.samsung.com/us/support/answer/ANS00030150/ https://www.youtube.com/watch?v=r0eKb8KIfZo Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145144958, to help our team pull up your information. Have a great day. ^Chrystel
Not recommended, deceptive extended warranty
I bought this washer in Aug 2022. At the time I also purchased the Samsung Care+2 yr extended warranty plan. Well here it is Feb 2025, and the washing machine is making a terribly loud whining noise during the rinse cycle. Called about the warranty I had and was told the extended 2 year warranty was already expired. I was under the impression that the washer would have a standard 1 year warranty and that I was buying an additional 2 years of coverage. So I thought I was covered but nope! Deceptive warranty sales tactics, plus junk washing maching since it's already broken now before even having it 3 years. I will never buy a samsung again. Most likely this is a worn out drive belt, but seriously, this machine doing this in less than 3 years from the initial purchase is pathetic.
Hi Ernest S, We know experiencing loud noises from your washer is frustrating. Let us help you. The link below will walk you through the steps to determine why your washer makes noises. It includes a video that we recommend watching in full. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ We'd love to speak with you to provide more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148479301) to help our team pull up your information when you message us. Thank you. -Kimberly
Do NOT buy
i got this washer brand new november 2017. over the last year nasty flecks of mildew and mold have been coming off onto my clothes….using the self clean cycle doesn't help much. using washing machine cleaner tablets doesn't help much either. now after 4+ years a lot is coming off…to the point it ruined my bed comforter! turns out samsung washers trap mildew, mold and other nastiness under the basin of the machine where is collects and grows more and more and more!!!! there are lots of youtube videos showing the gross images! nor with samsung recall this washer and fix this issue! waste of money and ruined lots of clothes! do not buy this!
Hey; This is awful you had to experience this ordeal. Thank you for bringing this matter to our attention. We value your feedback in order to create better experiences for our customers. In order to resolve this concern, please feel free to reach out to us using one of the following methods. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1144083813
Washing machine is crap
Bought this appliance Jan 2022 lasted “EXACTLY” 3 years before an extremely loud noise while draining. I used it about 6 months out of a year approximately twice a week. Two retired people, no kids no pets. Though machine says 20 year warranty, Samsung only gives one year from purchase date. Samsung does not stand behind product. Just ordered an LG.
Hi Emilio, We understand the concern regarding the noise from the unit when draining. Here is a link to the everyday noises coming from the unit. Select the one that best describes the noise you hear. Then, please read through the instructional steps and follow the hyperlink for steps to prevent them and improve your overall experience with the unit. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148536433) to help our team gather your information. Have a great day. ^Charles
So Quiet and easy to use!!
we replaced our front loading washer with this model after it needed repairs and was very loud. the front loader also gathered mildew along the seal causing odor. we love the larger capacity and all the different settings. we prefer unloading on this washer because we dont have to bend or kneel. the active waterjet function is nice for rinsing spots on clothing before putting them in. we definitly like the flexibility of the temp, rinse, spin, and soil settings. our teenagers load the machine to the max and it has handled the load with no problems. we are excited to try the 28 min. super speed wash cycle. the wifi connectivity is awesome and allows you to start a load from anywhere or be notified when the load is done. i would definitely recommend this washer!
WORST washer I have ever owned
this washer destroys my clothes, even on the gentle cycle, and it continuously starts the cycle over, and over and over again when it can't balance the load in the spin cycle. absolutely, hands down, the worst appliance purchase i have ever made. hate it.
Hi Ryun, Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer ruining the clothes and taking a long time to wash. These can be resolved by following recommended load size, settings, and cycles. I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences: https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Laundry is stained or damaged after using the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108628/ The washing machine displays an error code: Unbalanced Load Error. https://www.samsung.com/us/support/troubleshooting/TSG01002001/ You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime. https://www.samsung.com/us/support/answer/ANS00030150/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/WA52A5500AW/US If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144785643 Thank you for choosing Samsung. Have a great day. -Trisha-
Work great and very quiet it really clean the clos
[This review was collected as part of a promotion.] It's easy to use and very quiet look good I'm able to save on water and electric
Great washer!!
[This review was collected as part of a promotion.] We love this washer. The clothes feel so clean. I would recommend to any large family.