We want you to have a better experience with your washing machine, Tenna. We are here to help. Please refer to the link below to identify the proper steps regarding the noise you hear in your washer. Browse over the hyperlinks and watch the embedded video for tips. Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing): https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147516323, to help our team pull up your information when you message us. Have a great day. -John

I'm sorry to hear this about the washer. It possible the washer is not draining properly. We would have to do some more research to see if this is the cause of the symptom. We would be more than happy to look into your situation and would greatly appreciate you reaching out to us in order for us to assist you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is ticket number: 1143884548

Hi New Owner! Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Washer keeps adding time to wash. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service. Here is a link to "Clothes are not Clean after Washing in Samsung Washing Machine": https://www.samsung.com/us/support/troubleshooting/TSG01108627/. Get Cleaner Clothes with your Samsung Washing Machine: https://www.samsung.com/us/support/answer/ANS00084866/. I also recommend this link about "Cycles, Settings, and Features on your Samsung Washing Machine": https://www.samsung.com/us/support/answer/ANS00061937/. Samsung Washing Machine won't Spin or won't Stop Spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144766165 Have a great day. Melardo