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Customer reviews for Samsung 5.1 cu. ft. Smart Top Load Washer with ActiveWave™ Agitator and Super Speed Wash (Choose Color) for
Samsung 5.1 cu. ft. Smart Top Load Washer with ActiveWave™ Agitator and Super Speed Wash (Choose Color)
4.5 out of 5 stars
stars725 ratings725 reviews
  1. 5 stars79% (576)
  2. 4 stars10% (74)
  3. 3 stars2% (16)
  4. 2 stars1% (8)
  5. 1 star7% (51)

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Showing 91-100 of 725 reviews
Jun 19, 2025
Alupinya
5 out of 5 stars review

It has a speed wash cycle. A nice sleek design

I like that I can see in the machine.Very quiet and I save on water and electric

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897
Dec 27, 2023
SadSamsung
1 out of 5 stars review

NOT Clean

I was really hopeful that this was going to be a great washer. However, I have been wildly disappointed. It bunch everything up and doesn't seem to get everything clean because of that. I really wanted the idea of having a more energy and water efficient system. Unfortunately with this washer you are sacrificing the quality cleaning. My old(10+year) washer was such a better washer. Wish I would have moved it to my new house. Sad disappointed customer.

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897
reply from Samsung Care

Hello, We understand that a washer not correctly cleaning the clothes can be disappointing. We're here to help. Here's a link to helpful tips if your washer does not clean the clothes properly. It also includes resources for the washer's cycles and settings, a guide on choosing the suitable detergent, instructions for leveling the washer, and steps to take if the unit displays an error code or if clothes are stained or damaged. Clothes are not clean after washing in the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ For clothes to always come out clean, we have provided another guide you may check for more information. Get cleaner clothes with your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00084866/ Lastly, here is a link with details to learn the recommended load size for your washer for reference. The best laundry load size for your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146688994) to help our team pull up your information when you message us. Thank you. -Angelica

Jan 25, 2022
acpphs
5 out of 5 stars review

Perfect washer for big family!

[This review was collected as part of a promotion.] I bought this around fall break and I'm so glad! The large tub has cut down on my laundry time immensely. I have 5 kids so it piles up quickly. I wanted an agitator and this one fit the bill perfect. I love the ability to shoot water onto clothes to clean stains. I am also learning how to control the cycles from my phone. It is a big help to know when a cycle is done so it doesn't sit in the wash to long, esp when I am away and need the kids to transfer to the dryer. I would definitely buy this washer again.

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897
Nov 10, 2021
Peanut
1 out of 5 stars review

Don't Buy If You Need Child Lock Features

[This review was collected as part of a promotion.] I specifically purchased this washer for the child lock feature. I desperately needed this feature as my mom, who has Alzheimer washed her depends in our old washer and burnt out the motor. The child lock is advertised as prevent children and from operating the washer, by locking the washer and preventing any operations when it is activated. After replacing the washer several time, the last tech that came out said the feature only stops high water levels. The same feature on the matching dyer works perfectly. It locks the dryer door and does not allow any functions to work when the child lock in enabled

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897
reply from samsungcare

I understand where you are coming from. I 'm sorry our technicians was not able to resolve your concern. We hear you and will work on improving our products and services. Thank you for sharing your feedback on the washing machine. ^Pat

Nov 20, 2022
Barolst
5 out of 5 stars review

I LOVE this washer.

[This review was collected as part of a promotion.] I bought this washer about a month ago and it's been nothing but good. I absolutely love the pretreat option, and the spear cycle is a necessity I didn't realize I needed. It's huge, fits a ton of clothing. I could never do more than 4 towels at once in my previous washer, in this I can do about 8 or 9. It's insane and hands down it is the best washer I've had.

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897
Aug 8, 2022
Contiv8
5 out of 5 stars review

Best washer I've ever bought

[This review was collected as part of a promotion.] So, I love this WASHER! It's quiet. It's efficient. The different modes making washing clothes easy. The capacity is well worth the price. The SmartThings makes knowing when my clothes are done awesome due to the notifications coming up on our Samsung Smart Tv's. All in all, a great purchase for a great product.

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897
Aug 11, 2022
KingofClean
5 out of 5 stars review

Excellent Washing Machine!

[This review was collected as part of a promotion.] We've had the washing machine for a month or two and it has been phenomenal. the alerts, the settings, the fact it will balance the washing load. It's been a terrific purchase and very helpful with it's notifications.

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897
Aug 20, 2023
APCdc
1 out of 5 stars review

Defective washers are knowingly being delivered

Washer arrived broken. They have already replaced the motherboard and that didn't work. Which is a common problem. So now they need to replace the clutch. If I had to do it again I wouldn't buy a Samsung. I tried to return it and they won't take it back and they won't give me a new one. Don't risk getting a lemon.

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897
reply from Samsung Care

Greetings, I realize your experience has been less than ideal, and I'd like to have the opportunity to help you. Since you still have issues with your washer, we would love to talk to you more about this situation and assist you. Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146184368, which will help our team pull up your information. ^Rainly

May 19, 2023
Samsungneveragain
1 out of 5 stars review

Do you like hand washing your clothing?

You should buy this washer if you like hand washing your clothing while you Samsung collects dust. We have had our washer for 6 months. It has been broken and unusable for over 6 weeks. I am beside myself at this point. All I can do is try to inform others so they don't end up in the same situation. $1000 dollars gone, a washer that doesn't work, with no end in sight!

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897
reply from Samsung Customer Care

Hello there, We would love to discuss your washer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, Please provide us with this reference number (1145813152) to help our team gather your information. Have a great day. -John

Jul 28, 2022
FEDR
5 out of 5 stars review

Great purchase and quality product

[This review was collected as part of a promotion.] After a couple months use I can truly say this washer is a gamchanger. I knew going in Samsung has quality products but this washer is like the Lamborghini of laundry. With the smarthings ecosystem I can remotely monitor and start/stop was cycle from anywhere. With so many settings to choose from for any type of load you can imagine this machine is truly next level.

Review from Samsung US
Helpful?18FGCBH4QG1B13655109897