Thank you for taking time to leave a review. As the manufacturer of the Member&#39;s Mark Pro-Series 5 Burner Gas Grill we don&#39;t have access to pricing or order information. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing, pricing or store experience. <br /><br />The 1 star review only reflects on the Member&#39;s Mark Pro-Series 5 Burner Gas Grill and NOT the Sam&#39;s Club purchase experience. To make a formal complaint about pricing, please reach out to Member&#39;s Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. <br /><br />Feel free to leave feedback specifically about the grill you purchased. Your feedback is important to us. We are always looking for ways to improve customer experience regarding our products. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear that your grill arrived in less than perfect condition! For replacement parts don&#39;t hesitate to reach out to manufacturer customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com we would be happy to send any required parts right to your home. We know once we have a chance to replace any damaged parts you will love your new grill!