[This review was collected as part of a promotion.] I bought this cause my Nespresso I thought died on me I cleaned 4 times still would not brew ordered this one ,came I’m looking at my other one decided to call walked me thru a step it worked she said the element was overheated been working fine since now I have 2 and love them both but my older one vertuo plus is more quiet the other sounds like a airplane and I like the one touch to open the plus but I do love the coffee both make!!

After a year, it just doesn't work. I have tried everything. It sounds like it will start working, but then the cup on the button turns red. My son has this model, too, and he ran into the same problem. These are to expensive to only last a year. I would not recommend this model. I have a different model at home, and it still works great.

[This review was collected as part of a promotion.] I went from a regular coffee machine to Keurig and when my Keurig machine broke I bake very interested in Nespresso Vertue machine. My whole family is so happy I put yea it because it make amazing coffee and expresso and it is soo delicious.

I’m a long time customer that’s purchased at least 4 Nespresso machines, 3 are Virtuo. All 3 Virtuo machines could brew me a 14 oz coffee. Now none of them can. It’s because I can’t get 14 oz capsules. Nespresso discontinued the Alto supply. Those machines don’t even make a good boat anchor if you want a large cup of coffee. So, I must order smaller capsules more frequently at significantly higher cost. I presume that was the plan of the CFO. Machine quality is not great but they may replace one if it completely fails. Orders can take over a week to deliver (I’m less than 2 hours drive from Chicago). Unless I really watch the sleeve count so I order over a week in advance, I have to go buy ground coffee to make a pot. Again, it’s added hassle and cost. I am ready to invest in a proper coffee machine which will provide me with comparable flavor at a far lower long-term cost.

[This review was collected as part of a promotion.] I was hesitant of buying a nespresso machine because I’m a coffee addict and I thought that machine coffee was not it. I got a major surprised when I got my vertuo machine and now I can make all sorts of coffee with out being overpriced… if you know what I mean…

[This review was collected as part of a promotion.] We’ve had espresso/ cappuccino machines for years. Until a friend served up a cup for us one night. We were sold from that moment . No hassle, so easy to use and fast clean up. It’s great. I even bought one for work

This machine stopped working after two weeks. It had a solid light and no troubleshooting made it work. It’s hilarious what is written on the nespresso website for this issue and it seems that this issue is quite prevalent and without an obvious root cause besides being a defective machine in general with a high failure rate. Vertuo is great except not the VertuoNEXT. Get any other model. I returned mine and got the VertuoPLUS instead (which is a much better design anyways).

We aren’t thrilled with the design of this machine. We purchased this as a replacement for our old VertuoPlus machine (which we loved) and this newer design is a disappointment. The lever on top that opens the machine is clunky and feels a step back from the Plus model’s one touch automatic open. We will likely return this for another VertuoPlus.

My son gave it to me, at first I was ok thanks. I have every type of coffee maker-more stuff not to use.I was so glad he decided to purchase although I said too much junk. I am in love with my new machine-now I have to be mindful of how many cups I drink a day.

I bought this for my fiancé over Christmas. It was great for 2-4 cups of coffee, now it is leaking everywhere and only pours a 5th of a cup of coffee. Unfortunately she threw out the box for the machine. Any ideas on how to return / get a refund without the box?