Shortly after sleeping on this product the pillow top thread started to pull out. We contacted support and received the complete run around with not a thing solved. We bought this item 4/6/22, mod 525128, made in Md. (or so the tag states). This mattress is hot to sleep, when you can sleep. This mattress is 4 yrs old and we are considering throwing in garbage and buying another brand.

[This review was collected as part of a promotion.] Ordered this product and the adjustable base on May 29, 2023. It was to be delivered on June 20, 2023. HOWEVER, only the base was delivered. Somehow, somewhere the mattress went missing. It took one week to "track" the mattress before an order for another mattress was placed. FINALLY, the mattress was delivered on July 27, 2023. I had a S&F mattress before and loved it. Which is why I ordered another one. I would NOT recommend ordering any product from the S&F website. Customer service was non-existent.

[This review was collected as part of a promotion.] We've had our new mattress now for a month and it's more comfortable than our last one. We can feel that it is getting a little softer and I don't wake up with a back ache like I did with our old mattress.

[This review was collected as part of a promotion.] the finish quality is not what we expected. We have been had S&F mattresses for many, many years; this one is our third. While the comfort is as expected, numerous clearly visible threads were left hanging during the manufacturing process. While this does not affect comfort, it does make us question whether there was less attention to detail for those parts of the mattress not visible. It also affects our image of S&F and gives the impression this mattress is not worthy of the phrase "Lux Estate." My advice to S&F would be, details matter.

[This review was collected as part of a promotion.] My experience was unexpected. I ordered on July 4. A month later I received notice that my mattress would be delivered the next day. I was thrilled. The next day I received a call telling me that my mattress was ruined by a lift truck. So I expected that Sterns and Foster would jump on it and rush a new replacement. A month later I hadn't heard from them, not even and I'm sorry. Then I started calling and calling. They have a computerized operator that that can't answer anything, when you ask for a real person it takes three requests to get someone. Then you go on hold for twenty minutes and then they transfer you, guess what more than twenty minutes. After six weeks I get connected to their escalations team which is very good at not telling you what is going on and when to expect my purchase which was fully paid for a month before. On Sept 28 my mattress finally came without one word from the factory nor even an " I'm Sorry". Well even though I love my new mattress, I guess I'm the only one who will say , "I'm Sorry" that I didn't cancel six weeks ago. Sincerly, Phil

[This review was collected as part of a promotion.] My last mattress was less than four years old and an expensive and highly recognized brand with great reviews, but it didn't come anywhere close to my Stearns and Foster. My nagging morning backache went away with my new mattress and I have truly rested so much better immediately after I got my Stearns and Foster.

[This review was collected as part of a promotion.] Its definitely a different experience. Growing up, I did not have my own room and we all sleep together in one bed and mattress. Its a typical foam and not even a mattress to begin with. Given the opportunity to experience the product is an achievement unlocked. The quality and satisfaction it gives me when I wake up in the morning equates the value of it. It is an investment and worth the price I paid for. I do not usually buy expensive mattress but this one is worth it.

[This review was collected as part of a promotion.] We purchased our first S&F firm pillow top king 13 years ago and loved it. In fact, we were so pleased that when it came time for our new mattress we didn't even consider other brands. Our new S&F Lux Estate firm pillow top king is everything we expected. We both sleep comfortably and wake up rested.

This is sort of like the goldilocks bed, it is at both times soft yet somewhat firm (so you don't sink into it like jello) but doesn't feel like you are laying on a brick that has no give. If you like medium, but are more on the plus side, get this one for sure. It does conform a bit over time as you sleep on it but in a nice way not where it feels like you sink into it, but rather molded to you and comfortable. And it never feels like you are sagging. just a few months in but love it so far. Highly recommend.

[This review was collected as part of a promotion.] We purchased this mattress because we loved our previous Stearns and Foster mattress. We found the new mattress to meet our previous expectations of high quality and comfort.. It is well made and delivery was professional and easy to schedule.