By far the absolute worst customer service experience that I've ever had. I ordered a Lux Estate PT Firm, based upon other reviews and the Stearns & Foster telephone sales reps recommendation. Everyone was saying that "even though it's designated "Firm-It's more like a medium". Well that couldn't be further from the truth. It is as hard as a rock. I've been trying to initiate a return/exchange for almost a month, and have gotten nothing but grief. The returns dept tells you one thing, the sales dept tells you another. I've after dozens of calls, and at least 12 hrs total spent communicating with reps from both departments. I still have not gotten any resolution. Meanwhile, my back is broken from sleeping on this slab of rock they call a bed. I couldn't be more miserable. NEVER AGAIN! Next step will be to call Wells Fargo and dispute the transaction.

[This review was collected as part of a promotion.] Not happy. The mattress is way to firm for a medium mattress. I now have to buy a soft topper mattress pad because it is too firm. Never buy without first trying it. Since i had previously bought two it didn't seem necessary. Not bery good help online. The only thing i love is the appearance.

[This review was collected as part of a promotion.] My Lux Estate mattress is the most comfortable mattress. It supports and cradles my body giving my partner and I a restful night's sleep. The quality of materials used is first rate, even better than my previous mattress which was also a S & F.

Our daughter recommended the Stearns & Foster Lux Estate Pillow Top Firm mattress. We have not regretted it one day!!! From the first night we slept on our new mattress it was a dream! There wasn't any tossing and turning, it was super comfortable from day one!

[This review was collected as part of a promotion.] I had a massage every other week for my left hip. I do stretches. I walk. I had pain in my left hip on my previous mattress. This mattress has totally removed the pain in my left hip. I did not expect it to improve my night's sleep as much as it has.

[This review was collected as part of a promotion.] I have owned a Sterns and Foster for most of my life. My wife decided to switch to a foam type mattress. That did not last but 7 months. I bought my Sterns and foster and now get the best sleep of my life again!

[This review was collected as part of a promotion.] This mattress replaces a 20+ year old Sterns and Foster mattress. Obviously it is more comfortable and we sleep better. My wife like it because it lacks the pillow topper. That makes it easier to make the bed.

[This review was collected as part of a promotion.] My wife had been complaining about back issues for the past year after our Denver Mattress foam bed had worn down after only 5 years. We tested this bed out in a retail store and my wife said that this was the one. I love how S&F doesn't make the item until you order it, and it hasn't been sitting in some warehouse for a year. My wife thinks it's a little more firm than the one we tried at the store, but she has zero back pain, sleeps completely through the night, and loves this mattress. Me, I could sleep on a rock & be just fine, but even I have to admit, this thing feels pretty stinkin awesome. It's definitely better than the foam one and holds up nicely with activity like folding it up for watching TV. Yeah, it was expensive, but I now have a very happy wife so it's a bargain.

[This review was collected as part of a promotion.] Bought this Lux Estate Pillow Top Medium mattress to replace a five-year-old Mail order foam mattress. We are very happy we did. Absolutely beautiful mattress and looked very well made. So nice looking hated to cover it with sheets. After one week we find it very very comfortable and are sleeping better on it than the old foam mattress. Seems much more comfortable and body shaping than the old mattress and sleeps cooler at night also. A very pleasant sleeping experience so far. Worth the money to get a superior mattress. Would recommend this mattress to anyone looking for quality. John L.

I was really not interested in changing out my previous mattress. However I was convinced that some of my back pain was coming from my previous very expensive soft mattress. After exploring everything on the market, I kept coming back to this mattress and up till the day it was delivered. I was nervous the first night sleep was spectacular and every night since it’s been the same. I love it so much. I’m buying a second one for our other house.