Hi Irene, Thank you for purchasing our Bentgo Modern Lunch Box and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hi Ann, Thank you for your honest feedback! We’re sorry to hear about your experience with your Bentgo Modern Lunch Box and any inconvenience it caused. While the lunch box is designed to be leak-resistant, it is not fully leak-proof. To help maintain its leak-resistant seal, we recommend hand-washing the outer shell rather than placing it in the dishwasher. We truly value your input and would appreciate the opportunity to learn more about your experience—please feel free to reach out to us at (657)275-3738 or support@bentgo.com. We look forward to assisting you! Thank you, Jessica Bentgo Support

Hi Isprtice,<br />Thank you for sharing your experience with your Bentgo Modern Lunch Box. We’re sorry to hear the latch broke, we know how frustrating that can be.<br />All Bentgo products are backed by our warranty, and we’d be happy to assist with a replacement or provide tips to ensure your container performs as intended. Your feedback also helps us improve our products.<br />Please reach out to us at support&#64;bentgo.com or 657-275-3738, and having your order details ready will help us assist you quickly.<br />Thank you again for letting us know.<br />Thank you,<br />Jessica<br />Bentgo Customer Support