Hello EarthStudent,<br /><br />We appreciate you taking a few moments to review the Samsung HW-6CC Soundbar.<br /><br />There are a few steps you can take to troubleshoot your Soundbar. <br /><br />First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals &amp; Software” &gt; “TVs &amp; Home Audio” &gt; “Home Audio” &gt; “Sound Bars”. From there, you can select the HW-Q6CC under Q Series. <br /><br />Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.<br /><br />Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.<br /><br />Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu &gt; Settings &gt; Support &gt; Software Update. <br /><br />First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in. <br /><br />If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the &#43; &amp; - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.<br /><br />If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions

Hi melissa,<br /><br />Thank you for your review of the Samsung HW-Q6CC Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.<br /><br />It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings. <br /><br />Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions

Hello Will,<br /><br />Thank you for sharing your review of the HW-Q6CC Soundbar. We value your feedback and will share it with our teams. <br /><br />If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions