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Customer reviews for Hamilton Beach 14 cu. ft. Upright Convertible Refrigerator/Freezer for
Hamilton Beach 14 cu. ft. Upright Convertible Refrigerator/Freezer
3.6 out of 5 stars
stars17 ratings8 reviews
  1. 5 stars59% (10)
  2. 4 stars0% (0)
  3. 3 stars6% (1)
  4. 2 stars12% (2)
  5. 1 star24% (4)

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Showing 1-8 of 8 reviews
Nov 4, 2024
neal h
5 out of 5 stars review

Verified Purchase

nice freezer

so far so good, havent had it very long so can give a big review, its a nice unit, works as it should

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Oct 28, 2024
Jannie
5 out of 5 stars review

Verified Purchase

Freezer or Refrigerator

Compact and room

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Nov 15, 2024
Sheri Walker
5 out of 5 stars review

Verified Purchase

Great value

Great value

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Mar 16, 2025
Baking woman
5 out of 5 stars review

great freezer

Bought this to replace an older one and simply love it,just the right size for my needs.

Helpful?3I1KIKVMHT2T13635915669
Apr 21, 2026
James
2 out of 5 stars review

Failed after 13 months on 12 month warranty.

Overall the freezer was great for a deep freezer. I really liked the LED readout on front. But losing a whole freezer full of food- not cool. Just out of warranty even more not cool.

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reply from Curtis International Ltd.

Hello James, we’re sorry to hear about the issue with your Hamilton Beach 14 cu. ft. Upright Convertible Refrigerator/Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Dec 29, 2024
ALL TheGoodNamesAreTaken
2 out of 5 stars review

Extremely unhappy!

Purchased early October and began having fan/cooling issues in DECEMBER! Attempting to contact Hamilton Beach for warranty is proving to be extremely difficult to say the least. EXTREMELY unhappy about this purchase! I cannot reach anyone as they are never available. Email link takes you to a snail mail address. They really expect me to mail them a letter in 2024 to get a warranty service for a product that lasted a couple months? Really now?

Helpful?3I1KIKVMHT2T13635915669
Dec 2, 2025
Christy
1 out of 5 stars review

Junk and

Bought this and the extended warranty one year one month it completely went out. Called out an independent repair company who could not get a hold of Curtis international which is the maker of Hamilton Beach I tried myself for weeks via email just to get the same response over and over to call out technician but technician is unable to repair it. They do not have a manual they do not know how to repair it and they do not have the ability to buy aftermarket parts or even original parts because none are available, the control panel went out. It is JUNK with a faulty motherboard and it’s JUNK ! This item needs to be reported and recalled at best and at minimum supply some assistance for repair!

Helpful?3I1KIKVMHT2T13635915669
reply from Curtis International Ltd.

Hello Christy, we appreciate your feedback and would like to apologize for your recent experience with the Hamilton Beach 14 cu. ft. Upright Convertible Refrigerator/Freezer . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Nov 24, 2025
ALITA
1 out of 5 stars review

bad customer service and repair

I bought this freezer from Sams, and it was delivered 2/28/2025 and it broke 11/13/2025. I lost a full freezer full of food. You are not dealing with Sams or Hamilton Beach it is a company out of Canada Curtis international. They are not helpful, and Sams will only tell you to contact the company. Sams was no help ether. I am still trying to work it out, 11 days later. I have had to send all type of pictures and even a video. 5 days later after the last email and no response or resolution. I thought I loved it when I bought the 1st one, so I bought a second one. Now I am afraid the other one will break now.

Helpful?3I1KIKVMHT2T13635915669
reply from Curtis International Ltd.

Hello ALITA, we appreciate your feedback and would like to apologize for your recent experience with the Hamilton Beach 14 cu. ft. Upright Convertible Refrigerator/Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.