By far the absolute worst customer service experience that I've ever had. I ordered a Lux Estate PT Firm, based upon other reviews and the Stearns & Foster telephone sales reps recommendation. Everyone was saying that "even though it's designated "Firm-It's more like a medium". Well that couldn't be further from the truth. It is as hard as a rock. I've been trying to initiate a return/exchange for almost a month, and have gotten nothing but grief. The returns dept tells you one thing, the sales dept tells you another. I've after dozens of calls, and at least 12 hrs total spent communicating with reps from both departments. I still have not gotten any resolution. Meanwhile, my back is broken from sleeping on this slab of rock they call a bed. I couldn't be more miserable. NEVER AGAIN! Next step will be to call Wells Fargo and dispute the transaction.

[This review was collected as part of a promotion.] We purchased our first S&F firm pillow top king 13 years ago and loved it. In fact, we were so pleased that when it came time for our new mattress we didn't even consider other brands. Our new S&F Lux Estate firm pillow top king is everything we expected. We both sleep comfortably and wake up rested.

[This review was collected as part of a promotion.] Absolute quality mattress, given superb beautiful detailing, it's a dream!..your body deserves this much pampering, would never look back again on purchasing another Sterns & Fosters Mattress in the future or recommending one!

[This review was collected as part of a promotion.] We stayed at a vacation rental and had a really comfortable sleeping experience (especially since my back is usually in pain during and after a rental stay). We removed the sheets from the mattress to see what type it was (Stearns and Foster). As soon as we returned from our trip, we ordered our new mattress from Stearns and Foster and are extremely happy with our purchase. It is super comfortable!

[This review was collected as part of a promotion.] So far we have had our bed a few weeks. We love it. Its comfortable, not hot, and looks great. Our previous bed was a Sterns & Foster; I wanted a high end bed with amazing comfort and it was and lasted a very, very long time. When I got the previous mattress the warranty was 20 years I think, and when they took it away it was like new. There was no sagging, no marks (due to the mattress pads), nothing wrong - just time. We decided to give it a go again. We are very pleased with everything. Delivery was great and the delivery communication.

[This review was collected as part of a promotion.] Not happy. The mattress is way to firm for a medium mattress. I now have to buy a soft topper mattress pad because it is too firm. Never buy without first trying it. Since i had previously bought two it didn't seem necessary. Not bery good help online. The only thing i love is the appearance.

[This review was collected as part of a promotion.] I am sleeping like a baby on my new Lux Estate from Sterns and Foster. I no longer wake up with back pain. Prior to my purchase I did my research, as always. The quality and comfort are impressive and best of all, it is made right here in the USA!

[This review was collected as part of a promotion.] My fiance and I had high expectations and this mattress did not disappoint. Prior to purchasing this lovely mattress we awoke with aches and pains. After having slept on this cloud we've been quite happy. I just wished we had bought this mattress much sooner. We love it and so will you.

[This review was collected as part of a promotion.] This is our second Stearns and Foster mattress and we are not disappointed! We have nicknamed the mattress "Cloud Bed". It is very supportive and comfortable. This is our favorite mattress. We are 70 & it supports our back, hips, and knees very well & comfortably.

[This review was collected as part of a promotion.] We have been sleeping on our new mattress for over on month now and it is Perfect! Exactly what we wanted. Having been sleeping on a Stearns and Foster mattress for the last nearly 10 years we were very happy with this new one!