From the first night we tried to sleep on our Lux Estate Pillow top firm, to the 30 th day of trial, I have experienced great discomfort and no support from the mattress. We "sunk" into the firm pillow top and found it uncomfortable -non-supportive- of my back or hips. Each night we sink into the still sunken area of the bed, which makes it difficult to change position to find some relief of my increasing discomfort. I have required physical therapy weekly to treat the increased pain in my hips and upper back, (this condition was tolerable prior to the use of the new mattress). 50% of the time I resort to sleeping on an extra mattress we have in our guest room so that I can get a comfortable sleep. Our mattress is being evaluated as defective. No matter what the determination, we are exchanging this mattress for a different Stearns and Foster mattress-not another Lux Estate Pillow top firm model.

My son owned a Cassette Luxery Ultra Plush which was no longer offered so when I called Stearns & Foster they advised me to buy the Lux Estate Pillowtop Soft. The customer service representive told me to try and find a store that carried that mattress before finalizing my order and to try it out. I found the mattress and brought my son along to see if it was comparable to his mattress and we both agreed that it was. I paid for my order and was so excited to receive it. I placed the order in mid June and it was delivered on July 3'd. The first thing that I noticed was that the mattress had a Sealy tag attached to it and I even questioned the guys who delivered it but they were unable to answer my questions. I knew that I ordered it from Stearns & Foster and they take pride on making your mattress so they say. The next thing I did was to lay on the mattress and I knew immediately that it wasn't the same that I laid on in the store. I called customer service several times and they advised me to walk on the mattress to make it softer. The next time they told me that my mattress was firm because of the temperture in my house. In the end they told me to try a featherbed to break it in and when that didn't work I bought a three inch gel mattress topper. After poor customer service I'm stuck with a mattress that cost a lot and is poor quality. My message to anyone who is considering on buying this mattress is just don't waste your money! I had a problem and customer service hung up on me several times before getting someone to help me. Because of them and their advice I have a firm mattress that I'm highly dissatisified with. I saved up to buy a mattress like my son had because I have pemanent muscle spasms but I feel like I'm laying on a brick pile. I'm using the gel topper so I can at least tolerate it. It's by far the most expensive mistake that I have ever made!!

Great at first but didn't last long... The depressions where we've slept are so bad that it's impossible to slept anywhere else. We always end up back in the depressions. Over time, it's gotten worse and worse and worse. We also got the adjustable base. It's so poorly crafted that we feel every movement all night long. We've had 17 months and we're already replacing. 4K down the drain for a crappy mattress and adjustable bar. Save you money and shop elsewhere.

We bought the mattress for 8 month and its already saggy and we cannot sleep well on it everynight. We have tried to reach out to the customer service but the only thing they replied is the mattress was not saggy enough so they cant exchange it for us because of the policy. But its only been 8 month... This is so disappointing.

WE bought the mattress December of 2022. I absolutely loved it, slept like a baby. Now in May 2023 I'm waking up to back pain again and this is why we bought a new bed. I feel like the mattress is softer than medium. We went with a Stearns and Foster because of their ratings and reveiws.

[This review was collected as part of a promotion.] I received this Lux Estate Firm Pillowtop - Queen (LES1) for free from Stearns & Foster through the BzzAgent sampling program to exchange my honest review. This mattress itself looks luxury. It is pretty thick, but has vents on both sides to keep it cool. Have been using the mattress for more than a month. The mattress is comfortable, haven't cause my back pain up to now. My husband thinks the 'cool to the touch' feather is not as good as it looks like. He feels this mattress is a little hotter than our old one, I don't think so though. One thing I don't like about his mattress is that, it is too tall for me, I am 5'2" and I have to climb onto the bed every time. Even my husband who is 6'2" thinks it is too tall.

[This review was collected as part of a promotion.] I was surprised that a "divot" formed in the pillow top almost immediately, and remains. Even though it is supposed to be "firm", the pillow top makes it more difficult to move around on and get off of the mattress. Apparently, just lying on it in the store doesn't provide a good feel for the mattress in daily use. In hind-sight, I believe I should not have chosen the pillow top style. Considering the cost, I would rethink the whole process.

With the Advance Motion adjustable base I can elevate my feet to reduce swelling. I love the soft feel of the mattress. It seems to fit my body and it is comfortable to sleep on. I don't love the depressions. They feel like there is a hole in the mattress. I don't love the rounded top. When I sit on the edge, it feels like I am going to slide off. I could lower the frame, but then I wouldn't be able to store plastic tubs underneath like my former mattress. i am looking forward to getting used to this mattress.

I purchased in August 2023 from the now bankrupt sleep galleria so maybe that has something to do with quality control. Anyhow, I'm primarily a back and side sleeper with low back problems and thought the ultra firm would help me, as mattresses tend to sag and create pressure points. Unfortunately, the mattress is a bit way too firm. This particular ultra firm model is not listed on the site or so I haven't found and perhaps its been discontinued. I waited to long for a potential return. I do like the look of the mattress and it does seem to have some quality build to it, but for the money it's not quite worth it. It was either this or a beautyrest black and i opted for a stearns and foster considering their long term reputation for quality mattresses. Oh well, I'll probably keep it for an extra room later.

[This review was collected as part of a promotion.] Perfect fit for my husband and I! I had sciatica from our former mattress and my husband is prone to back problems. This mattress fixed it all! We are finally able to get the best sleep we've had in years. We look forward to going to bed and "melting" into our new S&F mattress.