The structure of the mattress deteriorated in less than one year. When I sat on the edge, the edge sank about half way down. The area where I normally slept developed a valley such that my girlfriend said she felt like she was entering a valley. Unfortunately since the mattress sprang back to its original level when no one was on it, the warranty dept refused to provide any help. So I discarded it. Poor quality and disappointing level of customer support.

Mattress arrived defective and i cannot make it to the store near me i went to. I went through there warranty process. It got approved. But they refuse to send me a direct factory mattress from them. I dont understand how am i suppose collect on my warranty. If i cant make it to the store. I would choose a different company that is actually helpful. This is fraud .

We got the mattress for less than a year and its already sagging. We have tried to communicate with the service department and all they refused to exchange the mattress because its not curvy enough. This is ridiculous and its causing psychological issues that we cant even fall asleep properly. We are so disappointed in both the quality of the mattress and the service!

Mattress was great for 1 month until suddenly a 6 inch deep by 3 foot long hole appeared in the center of the mattress. It's unusable now. I have tried every phone number and customer support email on the website dozens of times, no response. You can't talk to anyone. It's supposed to have a 10 year warranty. Bought from a large furniture store but they special ordered this mattress, not a Stearns and Foster dealer, so they won't help at all. Worst customer service ever. I'm ready to drive the mattress 12 hours to the factory and return it in person. I'm hoping to get a response from this review as nothing else works.

I knew this would be the best mattress in the store, but was I willing to fork over what it cost? Took me 4 years to be completely fed up with current mattress and take the jump. I should have done it sooner- first night on the mattress was unexpected comfort. Rested in the morning, very few turn overs in the night. No back pain and no stiffness. I have the firm, but it is more like a medium and it's perfect. It does have a chemical smell that I expect to go away soon- I don't care- it's a great mattress.

[This review was collected as part of a promotion.] As a participant with BzzAgent sampling program we were chosen to test the medium lux hybrid for free in exchange for an honest review. I debated about giving this a 3 or a 4, so here are my thoughts. Keep in mind, we have only had this for a little over a week so far. Before choosing the mattress we would be willing to test I looked at the website for the firmness scale and the scale on the website said the firmness would be around 6-7 out of 10 for the medium. We have not found this to be accurate at this point. When we sit on the edge of the bed it sinks WAY down. Then when we lay in it, we sink way in. Its weird because if kinda feels a bit firm, but then we wake up in a hole. Definitely doesn't feel as firm as we expected and it is unfortunately a situation where we are waking up with sore backs. (I will add that we are not small people, but also not excessively overweight. I think it is a factor though). As for the cooling feature...we don't really see it. I don't know if that is because we have a mattress cover on it, or its just not working well for us. We will be trying it without the mattress cover soon. Not giving up yet. I can see this mattress being great for people who prefer a softer bed. I struggle to accurately say what I think because it does seem to have the support and stability I want in a mattress, but I also am waking up with a sore back and in a hole. I know, clear as mud. Overall, I think it s a good solid choice as long as its clear that it is softer than expected. One major thing that was bothersome to us was the off gassing. The "chemical" smell on this mattress for the first few days was so strong I actually ended up sleeping on the couch one night. I am sensitive to toxic fumes and it was causing me some trouble. That does seem to have dissipated after 4 days or so. So, after just one week, I wouldn't count this mattress out, but I don't think it will end up being right for us.

[This review was collected as part of a promotion.] First off, would like to say Most new mattress make my back hurt. The first night and this one did not. Was very surprised before i start let me say i recieved this mattress as part of a promotion and was blessed to get to review it. I like the handles in the side makes it easier to move around. 2nd thing I noticed was the little air holes on side. Was super excited about that I'm a hot sleeper live in Texas can say I think this idea actually works its not like a ice box bit I diffenelty seem to be cooler at night not so stuffy . So that wad a major bonus with me . It's pretty tall when you put it on a box spring I really like that. Get deep pockets sheets also. Havnt had any issues with sheets coming off so that another thing I like usually sheet is half off by morining. And I received the soft lux hybrid first time with a mattress with memory foam. And I loved it. I like that it's a hybrid so you get the benefits of both memory foam and springs. I'm a side sleeper and havnt woke up to my shoulder hurting and that is awsome. The only thing is that my and my husband I feel end up in the middle some nights leaning on each other and with it being soft it feels like you kinda sink in but I like it and love it first luxury mattress I have owned and it did not disappoint. I received this as part of a promotion

I love this mattress, and so does my back! I had back surgery and it's so hard to find a soft AND supportive mattress. I usually get either soft and not supportive, or too hard of a mattress that doesn't conform to my body. This mattress is the perfect mix between soft and supportive. The memory foam is immersive enough to cradle my body, but the coils catch my body so I don't sink and throw my body out of alignment. It's worth it!

[This review was collected as part of a promotion.] I have had the opportunity to sleep on the Stearns & Foster Reserve Firm Pillowtop for about 20 days now and both my girlfriend and I are loving it. First I love the quality of the mattress and the thickness of it. It feels like the mattress is made of good quality and it's a brand name mattress. Secondly, it feels soft and firm but not too soft so it works out perfectly for any body. Before having this mattress I was sleeping on a foam mattress called Lessa and it was good but nothing like this. This mattress feels like an actual mattress and has the quality for a good night sleep. The support the mattress gives is by far best then the mattress I have slept in previously. I did receive this mattress to test however, my opinion is honest and it is a delight to sleep in. I cannot wait to have this for years to come so I can have a good night rest every night.

[This review was collected as part of a promotion.] I received a stearns and Foster Reserve pillow top mattress for my Honest review and Let me tell you That this mattress is so soft, it feels like you are being hugged by a cloud, it is a great quality with a beautiful design. It is super heavy and tall which I don't mind. Hands down best nights sleep I have ever had. Only problem I have is keeping our 4 girls out of our bed.