Hi Gail,Sorry you have been left dissatisfied with the Bass response of your soundbar. Are you aware you can adjust this with your remote control?- On the remote control, press the Bass button: The light on the speaker blinks white three times- Press the + or - button to increase or decrease the amount of bass- Press the Bass button to save your setting: The light on the speaker blinks white three times.Kind regards,Tegan - Bose Customer Support