After being without electricity for 11 straight days with hurricane Laure and then 3 days with a ice storm 5 months later we decided to get the 22kw home generator with the ATS switch. During Laura I poured 353 gallons of gas for our 15kw portable generator. That is not a type o. Since our purchase 17 months ago we have lost power three times and each time the generator has worked flawlessly. No more having to come home and hooking up the portable generator or hauling gas.

Just installed today and install was great really good crew. When he went to do test of system generator unit fired up but would not switch over to power the house. Installer said there is a defective switch in unit preventing transfer. I understand things happen and am hoping once replaced generator will perform as expected and provide the peace of mind il looking for and the reliability GENERAC is known for.

We live in a rural area and had a few multi-hour outages over the years, one that was rather inconvenient. Now we have peace of mind. I did the low-voltage wiring for load-shedding relays on the transfer switch and the installation instructions were great. An electrician and the gas company took care of the hookups. The dealer did the final startup and tests, all went smoothly. Generator is relatively quiet and handles everything we need! Just added a couple of battery backup UPSs for the computer and TV and all is protected and power outages are a thing of the past. Now the funny part of the story. The day the generator was delivered, I told the guy that we had pretty reliable power and rarely had outages, which I attributed to our neighborhood underground service. Just after he set the generator on the pad, the power went out, for 18 hours!! I could only look at the generator and think this won’t happen again...and I should have ordered it a week earlier. The underground service, though impervious to falling trees and car accidents, still can fail and took a lot longer to find and fix the issue.

T&M Services did a great job! I am so happy with Generac at this point. You keep improving and making them better. Ya, it is not cheap, but trust me, worth every penny. I was without power for 6 days in TN due to an ice storm. Never again! I wonder about the countries infrastructure and fear this may be more common than it was in the past. I don't need to think about it anymore. I'm not trying to scare anyone, it was just a choice that was right for me. Generac is an amazing product and I am really happy about it. The wifi connection and ease of how it works. Automatic, you don't have to do anything. I have a portable generator that helped me get by, forget that now! Go for it!!

Austin Electric is the team to call for this product. They know their business and have been the go-to folks for anything electrical. We are ready for hurricane outages and general power failures. So glad to have your product as standard equipment for our "second home".

After considering purchasing a stand-by generator for several years, my research led me to Generac. It is a quality product that requires minimal routine maintenance and provides great peace of mind. I will definitely recommend Generac to my friends and relatives.

The dealer we went through, Warren Welding of Berryville Ar, was wonderful to work with in every aspect of the purchase to the final installation. The generator works great and has given us the peace of mind whenever there maybe a power outage that our home will be supplied with electricity. We live in a remote area and this is an important issue for us.

The manual that they send out with the unit doesn't have all the electrical connections in it and doesn't give you all the information to allow your generator to fully function crappy product crappy service crappy support, if you want a generator for backup supply go elsewhere to a company that actually knows what they're doing I can produce the manuals to back it up and not make change to the generator and then don't change the manual so it doesn't work properly.

My Generac was installed by a highly qualified contractor who knows Generac completely. The generator not only checks it self weekly but sends me a monthly report to my PC. I contacted my insurance company advising of the installation and received a discount on my home owners policy. The unit sets quietly behind my house and looks very nice due to a great installation. I placed a small fence (6 feet long ) to block view from the street, not because of a bad view but to discourage thieves. The unit runs once weekly and is so quiet that my neighbors and I have difficultly even hearing it run. Love this machine, WAW

As a lifelong resident of North Florida, I have always been concerned with the risk of losing power during hurricane season, both at home and at work. For several years, I considered having a whole house generator installed, but could not justify the cost. I had done enough research that I knew that I wanted a Generac unit, as it appeared to have become the standard in backup power units, much like Apple products has done with cell phones, and Microsoft has accomplished with computers. When Hurricane Irma left us without power for 5 days, I began researching units again, and was pleasantly surprised that the unit cost had continued to decline. With hurricane season approaching again, we decided the cost was justifiable. We had a unit installed last week. The Automatic Transfer Switch works like a charm. It senses when power is lost and automatically starts the generator. Likewise, when regular power is restored, the switch senses that and starts the generator shut down process. As the owner, I didn't have to lift a finger! While we do not ever want to face another hurricane, the likelihood of that happening is slim to none. We are now prepared. Generac has made life easier!