The generator arrived on time well packaged and undamaged direct from the factory. It was installed by my local electrician and plumber without any major problems. The cabinet looks great and the runtime doesn't seem to bother my neighbors. First time we asked it to generate during a power outage it worked flawlessly.

We have had our 22KW Generator with Transfer switch a few days. We researched these generators for almost a year before picking the Generac. Our dealer did a great job in installing. setting it up and going over the details with us. We have a sump pump in the basement with a short term back-up, but the power has been off long enough for us to have to pack up a gasoline generator to keep the home from flooding. We now have complete peace of mind that not only the sump pump, but the entire house will not lose power again. It has given us the sensation of freedom from that worry ever again. We would recommend the Generac generator!

We needed a backup generator for our home, and when the power was out we were happy to hear it hum. However, after the first use of this product it broke down and the wires were fried. After consulting with customer service, they said the warranty wouldn’t cover it, they blamed lightning for causing the problem. Then they sent a bill to cover the diagnostic cause even though we already knew what the problem was. I would not recommend using their services at all, unless you want poor quality coverage and usage.

From start to finish, I am impressed with Generac, their dealer and the product. Amazed at all the "smart" features the system has, which calms any anxiety regarding a learning curve or manual processes. The installation was managed wonderfully and the generator has a smart and sleek appearance. I recommend this product to anyone who wants a more permanent (and lasting) solution to power outages--especially in areas that are frequently impacted by hurricanes.

The installation and initial burn-in went very well. We ran our ground source heat pump in A/C mode to give it a good test and the 26kw unit was up to the task. We are confident that we can travel without concerns for our pipes freezing while we're away. It could be improved if there were a way on the App to configure it to send email to the owner when a new item is entered into the History Log. As I write this I note that the unit has been off-line via wifi for the past 10 days and I had no idea.

I am very pleased with my 22kw generator. How ever the company that installed it did not do it to local codes and now I have incurred the additional cost to have the installation redone. Haven't recieved an answer for the company that installed my generator.

My generator is not even a year old and is broken. The part that generates the electricity burnt up and needed replaced. Now the housing unit doesn’t close right. The people who installed it aren’t sure what to do. I am furious, I think they should replace the thing. I would never recommend these to anyone.

After many years of multiple day power outages, i was looking for a highly reliable backup generator. The Generac 22kW generator i recently purchased answers the mail. It is a top quality product, installed by a skilled staff, and has work flawlessly. My neighborhood has lost power twice since my generator was installed and my internet, fridge, heat, and oven's operations have never been compromised. As a "plus", the output power of the generator is so clean, that i need not worry about "dirty" power damaging my electronics. Well done Generac!!

Grant J. Fischer, from Fischer Electric, and his crew were on time, diligent, careful and professional. We appreciated the communication we received. The generator works properly and functions automatically, which we like because we don't have to worry about what to do in the once-in-a-while cases we will need to use it. Thank you Fischer Electric, Home Depot, and SGI Heating and Cooling. Excellent job all around! LaSonia & Michael

This is my third Generac Stand by generator and it probably the best. I had it installed just in time for Hurricane Season in Florida. When Irma Hit us we lost power while we where sleeping and the Automatic switch kick in and the generator started flawlessly. It ran for 88 hours smoothly. Its just an amazing product. Highly recommended!!!