Tempurpedic customer service is horrible. The bed is good, but the service is terrible. We ordered our bed and base and needed to replace the base. We made several calls to customer service in an attempt to replace the base. We were made many false promises. If we didn't continue to follow up, I believe that our issue would never have been solved. Tempurpedic needs to give their customer service professionals better tools to be able to do their job. As nice as the people were, they were barely able to help us with a simple product replacement.

We purchased the mattress and Ergo 3.0 base about a month ago (9/23). We are hoping the mattress does get softer. Once you put a pad and fitted sheet on the mattress it isn't as soft or conforms to your body. The Tempur Pedic cotton sheets do not stretch as advertised - would not recommended. The base does have some flaws - there are bright lights under the bed that do not go out, so we had to cover them up. Also the remote does not stay lit very long in the dark. Overall, we are pleased with both.

[This review was collected as part of a promotion.] Temperpedic has always made quality mattresses and the ProAdapt Medium Hybrid is no exception. The comfort level far surpasses any mattress that I've slept on or tried in recent years. It relieves the pressure points in my body overnight and I wake up feeling refreshed. You definitely fall asleep faster in my personal opinion. The only negative would be the price as they are quite expensive, but they will work with you to divide the payments.

I chose TempurPedic primarily because I needed to try the mattress before I bought it. There are many "highly rated" mattresses that only are available online but I was not going to buy "sight unseen". The Flagship store associate added value to my purchase with her clear explanations and patience while I debated which firmness to get and went back and forth between the displays. There was also good followup because I did not purchase during my initial store visit and had additional questions. The "White Glove" delivery and 90 day trial were also important factors in my decision.

We took a long time to decide on which mattress to purchase because we were disappointed in our previous 2 non-Tempurpedic beds. I really didn't think I wanted a Tempurpedic product - I was pretty set on a firm traditional bed. I have hip problems and believed that would give me the best support, but the assessment tool at our mattress store recommended a ProAdapt Soft. Since we weren't pleased with our previous decisions I decided to trust the science behind the assessment and I'm so glad we did!! From the very first night we have slept great and it turns out that this mattress DOES give me the support I need, and the comfort as well. We also got the adjustable base with a snore feature and we LOVE it! It really does work. We didn't realize it at the time, but the delivery guys didn't know how to set up the sensor so it took us about a week to get it situated, but now that we have it working correctly we couldn't be happier with our choice!

When we first slept on our new mattress we thought, "This is much harder than the one we chose at the store!" But upon checking, we realized it takes 30-40 nights to get it as soft as the ones in the store. We walked around on it a while, and now it is quite comfortable.

This is my 3rd Tempur-Pedic mattress, as the others tended to be transported into guest rooms for their enjoyment! I have had multiple knee surgeries, sinus, Achilles' tendon issues. I hike over 100 miles per month. I started out with the original mattress about 2006, then switched to a softer one 5 years later after surgery. I moved recently and sold the mattresses, and everyone wants to buy even a used Tempur-Pedic mattress. I bought the Pro-Adapt because of my activity and age (66). Love it. Never disappointed in their mattresses. I advise to go into a store, take an hour and try out the varieties. You won't be disappointed. Invest in yourself and your body.

I love my new bed! It has the comfort and support of the Tempur-pedic foam PLUS that touch of a bounce to assist in turning over that the hybrid inner springs gives it. Best of both worlds! Deeper, more restful sleep Easy on my shoulders and hips when laying on my side Doesn't "sleep hot"

[This review was collected as part of a promotion.] I was extremely hesitant to spend close to $4k on a bed, but having slept on a friend's tempurpedic for 3 nights with significantly less back pain, I knew it was worth it. After 9 mos of a herniated L5-S1, I am finally sleeping soundly.

[This review was collected as part of a promotion.] Thank you for the complimentary mattress! I have been using this mattress since I received it, and must say, my back aches are completely gone. This was the first time trying a tempur pedic mattress, so I was unsure about how my back would take to it, but it has been the best change. The mattress is firm enough to where you don't sink in, but soft enough to where it kind of molds to the body. It's amazing.