This bed was a very hard lump when it first arrived but has softened up a lot in the past month. I am happy that it came with a return policy because I am honestly not sure if I will be keeping it. I think I prefer more pillow top and soft. This bed does nothing to relieve back pain and actually seems to be causing back pain if I sleep on my back. I recently had a better night sleep on a hotel mattress that was really nothing special. I am not sure this bed was worth all the money.

Disappointed in your purchase? Listen up. I have a solution. I accidentally discovered if you take off the zip-ff top cover layer and sleep on the light blue mesh layer with your regular sheets/bedding the mattress will be everything that you wished it was. Cool and comfortable!! I'm not kidding. Unzip it now and try it yourself!! There is no protective layer so be cautious.

Our 7 year old Tempur-Pedic mattress was failing and we were not sleeping well. Customer Service directed me to their warranty qualifications. We were granted a new mattress via email within 2 days of submitting the warranty requirements. Our new mattress was delivered in 2 weeks as promised. Customer service was awesome. Because warranties usually have loop holes, we were prepared to purchase a new mattress. In fact, we had been shopping and were very close to making a competitor's purchase. I am so glad I made the phone call to Tempur-Pedic. We choose the firm. Although we thought the firm was a bit too firm, we slept 10 hours straight that first night without tossing and turning. We overslept (by 3 hours!), we were late for work, and it was worth it. The firm proved to be perfect.

This mattress is trouble, everytime you lay on it you will wind up staying in it and not want to get up meaning you will be late for work or just not even want to go to work it is that comfortable. At first you think its firm but it slowly adapts to your shape not in a sinking way at all though like a very comfortable way. The cool technology on the thin layer at the top also is a bonus, we never feel hot. I am very happy with the results. It has helped my back tremendously. Worth the money.

[This review was collected as part of a promotion.] Have been enjoying the best sleep I've had in a long time since buying this mattress, this coupled with the electronic bed frame makes for an even better experience. Every time I have friends or family visit I let them try out the bed and every person has raved about how nice and comfortable it is. I would definitely buy this setup again if I ever am in the market for another.

[This review was collected as part of a promotion.] First couple days it was VERY FIRM, however, after talking to the online support, I was assured after a few more days to weeks the bed would soften up to meet my standards of comfort. They were soooooo right!!! I LOVE this bed! I don't wake up in horrible pain anymore and I bought the zero gravity bed frame, which is a game changer I will tell you!!! The pair of them had transformed the way I think about going to sleep and that is a real blessing!! The biggest hurdle is getting through the few days of discomfort while your brand new beds cells start to soften and conform to your body. This is amazing!

[This review was collected as part of a promotion.] Once you get settled in, it's like sleeping on a cloud. No pressure points. Both my husband and I are getting a better nights sleep and have noticed our backs don't hurt anymore when we get up in the morning. We are also sleeping cooler, no more sweating when we wake up. A little pricey, the most we have ever spent on a bed, but I think we made a good purchase.

This bed is the most comfortable bed I've ever slept on. I sleep better than ever and have less pain than I have had in a long, long time. It forms to every curve right away so falling asleep is easy. It's difficult to get out of in the morning, only because it is so comfortable.

We were happy with the tempur pedic mattress we purchased twenty years ago. We wanted a quality product again; we are enjoying the comfort and supported provided by our new tempur pedic. Unfortunately, the removable cover is slippery and causes our mattress pad to slide and bunch up during the night.

Purchased thinking this would be great choice for new comfy bed and keep us cool in hot summer, but we were wrong. The mattress has not conformed to our bodies nor does it keep us cool. It is fine if you like firm. Unfortunately, this is not for us. The service was great , easy delivery.