We’re sorry to hear one of your Febreze PLUGs was broken, Cindy. We know how important it is to make sure your home smells fresh, and this is not something we’d expect to hear. We have many quality checks to ensure our products arrive to you in perfect condition and want to hear more about your experience to help you further. Give us a call at (800) 308-3279 when you have the chance.

It's our goal to help you keep your home smelling amazing, so we're very sorry to hear that this hasn't been the case. Our Febreze PLUG is designed to provide you with your favorite scent around the clock, so we certainly wouldn't expect it to stop working after you've plugged it in. It may be helpful to note that you can adjust the level of fragrance your PLUG emits and that the size of the room can also be a factor in how much scent you notice. We recommend using the low setting in smaller rooms and the high setting in larger rooms. That being said, all of our products undergo thorough quality testing before they find their way to your home, so our team would like to take a look into the PLUG that you've noticed this with so we can see what might be going on and try to help. Please give us a call at (800) 308-3279.