We're sorry to hear that you feel this way, as our paper towels do go through strict quality checks to ensure that they reach you in the best possible condition. We also put a lot of thought into their design, and we'll be sure to share your feedback with our team. So that we can learn more about your experience and see how we can best assist further, please give us a call at (800) 926-8689 when you're able.

We're sorry this happened, Denise. To assist you further, please call Sam's Club directly at 1-888-746-7726.

Thanks for bringing this to our attention, Nallely. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at (800) 926-8689. Thank you, and we look forward to hearing from you.