We're sorry your recent Bounty Paper Towels purchase was not what you expected, Andi. All of our Bounty products are made using the highest quality standards, and we check the quality of our products many times during the manufacturing process. We want you to receive Bounty in its best possible condition; however, there is still a possibility that the product may not be up to standard. So we can learn more about your experience and see how best we can help, please call us at (800) 926-8689 Monday through Friday, from 9 AM to 6 PM EST.