Thank you for contacting us. We apologize for this experience with our paper towel. Our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards and our Bounty team is implementing immediate interventions to address product quality outages. We are taking your feedback seriously and are implementing corrective actions with the highest urgency. We appreciate that you let us know this happened and we want to offer you appeasement to make this right. Please contact us at 1-800-926-8689 from 9AM-6PM Monday-Friday for further assistance.

Every time you purchase a Bounty Select-a-Size roll, you should be happy. We're sorry it appears that your happiness wasn't at the level we expect. Know our Quality Team is very thorough, making sure only the best rolls head to your local Sam's Club, before they make their way to your home. We'd be happy to talk further with you about this, to better understand how we can help you love your purchase. We're here Mondays through Fridays, between the hours of 9 AM and 6 PM, EST. Dial 1 (800) 926-8689.