Every time you purchase a Bounty Select-a-Size roll, you should be happy. We're sorry it appears that your happiness wasn't at the level we expect. Know our Quality Team is very thorough, making sure only the best rolls head to your local Sam's Club, before they make their way to your home. We'd be happy to talk further with you about this, to better understand how we can help you love your purchase. We're here Mondays through Fridays, between the hours of 9 AM and 6 PM, EST. Dial 1 (800) 926-8689.