We understand your frustration and are sorry your paper towels aren't tearing at the perforations, Trina. We regularly shut down our manufacturing lines to ensure all the mechanics are working and your products arrive in perfect condition, and we appreciate you bringing this to our attention. It's disappointing this wasn't the case for you, and we would like to discuss your experience further to assist you better and have Quality Assurance review your product details. Please call us at 1-800-926-8689, M - F, 9 a.m. to 6 p.m. EST at your convenience.