Thank you for contacting us. We apologize for this experience with our paper towel. Our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards and our Bounty team is implementing immediate interventions to address product quality outages. We are taking your feedback seriously and are implementing corrective actions with the highest urgency. Regarding the prices of our paper products, they are based on multiple factors. We work to keep the prices as low as possible while still delivering the exceptional quality our consumers expect from Bounty to clean up even the toughest messes. We appreciate that you contacted us and we want to offer you appeasement to make this right.

This is not the impression we want you to have of Bounty, and we assure you your message is being shared with the Quality Team to research further. We're working hard to ensure your towels are back to the Quicker, Picker, Upper you know and love, and it's disappointing these towels were scratchy and not as soft. With the known issue of quality outages, we're implementing corrective actions with the highest urgency, and reviews from loyal users like you will help us improve. We want to help as best we can, so when you have time, call us at 1-800-926-8689, M-F, 9 am to 6 pm EST, so we can gather more details on your experience and make this right.