We're sorry this has come up for you and we would encourage you to reach out to Sam's Club at 1-888-746-7726. They'll be happy to further assist you.

Hey there, Nikki, thank you for contacting Bounty. We're sorry about your experience with your recently purchased pack of Bounty Select-A-Size Paper Towels. Our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards and our Bounty team is implementing immediate interventions to address product quality outages. We are taking your feedback seriously and are implementing corrective actions with the highest urgency. We appreciate that you let us know this happened and we want to offer you appeasement to make this right. Please contact us at 1-800-926-8689 from 9AM-6PM Monday-Friday.

We're sorry for any disappointment with your recent purchase of Bounty. We offer a variety of roll sizes to please many different preferences, but we'd love to learn more about your experience to ensure you're getting the same great quality you're used to. Please give us a call at 1 (800) 926-8689 so we can help you best.