Hi Johanna, thanks for letting us know. We’re disappointed to hear this and want to assure you that your child's comfort is our top priority, and we truly hope they are feeling better. We value your feedback and very much appreciate you bringing this to our attention, as we take these concerns seriously. Please know that all of our products go through extensive evaluations to ensure irritation is unlikely to occur even on the most sensitive of skin. We'd like to chat further to learn more about what occurred, so when you get a chance, please give us a call. We can be reached at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). Thank you.

Hi Tuna, we're disappointed to hear this and want to assure you that your daughter's comfort and well-being is our top priority. We hope she feels better soon! All of our products go through extensive evaluations to ensure that our training pants are gentle on even the most sensitive of skin and our goal is to always keep your child comfortable. We’d like to learn more about what occurred so we can help further. When you have a moment, please give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). Thank you!