I, ordered these shoes in the BLACK version of the shoe, and they arrived in the WHITE version. Thinking I, made a mistake I, reordered the shoes again in BLACK. Only to have them shipped again in white. Now I'm stuck with two pairs of WHITE shoes. I, now call customer service to get help with the problem. And was asked if I, would like a refund or replacement? I, asked for a replacement in the BLACK color version of the shoe. Customer service tells sorry for the inconvenience that I,may keep the WHITE Shoes for the trouble and that she, will reorder my shoes in BLACK. Great problem solved!!! …WRONG!!
Again shoes arrived in the WHITE color. I, call customer service again, explain what happened and was asked how I wanted it resolved? I, told them I, just want the shoes in BLACK.
Customer service again tells me sorry for the inconvenience tell me I, may keep the shoes plus a $5 gift card for the inconvenience and that she would personally make sure to reorder the shoes in BLACK. Perfect! …WRONG!!! Shoe arrive in you guessed it. WHITE!!!
Now I'm, stuck with 4 pairs of the WHITE shoes and none of my customer issues resolved. Let's call customer service Again.
This customer rep agent, on the phone is now very unprofessional, snappy, and rude. He, Didn't want to help after trying to explain to him, if he, could verify if colors are mixed up in the system? Is their any way to check? or can He call the warehouse and ask if they can maybe fix it? Or simply just call warehouse to verify if they are still in stock in BLACK? I, told him I, would return all the shoes in WHITE if he wanted, asked for an Email so I, may provide pictures to prove I wasn't lying about only receiving the shoes in WHITE. …NO!!! Was his reply he's only giving me a refund take it or leave it, with a RUDE type of tone! Insinuating as if I'm trying to pull a scam or some nonsense. Asked to speak to someone above him. And was told NO!! that's all he can do take it or leave it. Was his response. So now after being forced to take my refund with no attempt to even really try and help to resolve my issue. What's my review of the shoes? I,DONT KNOW!!! I never received the shoes I wanted in BLACK, and got stuck with 4 pair of WHITE shoes, that I, never wanted. Worst customer service ever!!! Sorry Sam's club! Love your store but outsourcing your customer service to the Philippines is not such a great idea. Yes we're speaking the same English language, but their is still a language barrier.
Where your customer reps are not fully understanding the customer needs. All I, wanted was the shoes in BLACK!! 3 customer service reps and not one of them resolved my problem.