We're sorry to hear this, and want to assure you that we test to ensure our products will not cause bleaching if you wash items according to the care instructions and follow the product use instructions on pack. When something happens in the laundry, it's natural to assume the detergent is to blame, but detergent rarely causes the problem. No detergents on the market can completely remove color. The problem would have been caused by something other than detergent, most likely bleach. If you used bleach in a previous load, some may have remained in the washer. Even if you don't use bleach, other products in your home contain bleaching agents such as acne treatments containing benzoyl peroxide, cleaning products or toothpastes that contain peroxide. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 879-8433.

Thanks for reaching out! We're very sorry to hear that you've noticed a decline in performance these last couple years. We have not had any recent changes to this product, so this is not something that we would expect. Our products are put through many quality checks to ensure they perform perfectly every time, so we apologize that hasn't been the case. To make sure you're getting the most out of your product, measure detergent and use at least the recommended amount to ensure all soils are removed from the fabrics. Use more detergent for large or heavily soiled loads. Be careful not to overload washer so items can circulate freely. We'd also recommend making sure to pretreat any noticeable stains before washing. We'd love to help you with this further to ensure you're getting the best results. Give us a call, so we can learn more:1-800-879-8433

We're sorry you feel this way. For information on items in stock and for your current order we recommend reaching out to Sam's Club at 1-888-746-7726. They'd be able to assist you with this and any future orders you may place. -The Tide Team

Thank you for bringing this to our attention, and we hope you are feeling much better. Please know that safety is at the heart of everything we do, and our team is committed to ensure our products are safe for use by performing extensive research, and safety testing on our products. We understand that everyone has varying scent sensitivities, and appreciate you sharing that the scent was too strong. If you are having a reaction to the scent, we recommend discontinuing the use of your Tide Ultra Oxi. We want to learn more about your experience, and ask that you give us a call at (800) 879-8433, any time from 9:00AM-6:00PM EST.