My son owned a Cassette Luxery Ultra Plush which was no longer offered so when I called Stearns & Foster they advised me to buy the Lux Estate Pillowtop Soft. The customer service representive told me to try and find a store that carried that mattress before finalizing my order and to try it out. I found the mattress and brought my son along to see if it was comparable to his mattress and we both agreed that it was. I paid for my order and was so excited to receive it. I placed the order in mid June and it was delivered on July 3'd. The first thing that I noticed was that the mattress had a Sealy tag attached to it and I even questioned the guys who delivered it but they were unable to answer my questions. I knew that I ordered it from Stearns & Foster and they take pride on making your mattress so they say. The next thing I did was to lay on the mattress and I knew immediately that it wasn't the same that I laid on in the store. I called customer service several times and they advised me to walk on the mattress to make it softer. The next time they told me that my mattress was firm because of the temperture in my house. In the end they told me to try a featherbed to break it in and when that didn't work I bought a three inch gel mattress topper. After poor customer service I'm stuck with a mattress that cost a lot and is poor quality. My message to anyone who is considering on buying this mattress is just don't waste your money! I had a problem and customer service hung up on me several times before getting someone to help me. Because of them and their advice I have a firm mattress that I'm highly dissatisified with. I saved up to buy a mattress like my son had because I have pemanent muscle spasms but I feel like I'm laying on a brick pile. I'm using the gel topper so I can at least tolerate it. It's by far the most expensive mistake that I have ever made!!

I give this 2 stars. I bought this several months ago and for the first little while it was great. But within a short time, less than two months, it was sagging where I usually lay and didn't recover. For the extraordinarily high price of the mattress I expected a long-lasting comfortable and supportive product. What I got was far from that. If I try sleeping elsewhere on the mattress I roll into the dip. The dip itself does not provide the comfort that I need for my bad back. What an expensive mistake this was.

Previously I had purchased a mattress that was for side sleepers and thought it was great until I had my hip replaced. With a new hip I found it was like sleeping in a hammock. My new mattress is wonderful, no more hammock feel but a luxuriously firm mattress that allows me to sleep comfortably and longer.

I like the mattress a lot. It is very comfortable. My only issue I have is that I did not receive any paperwork that told anything about the warranty although I did register it online. I don't know for how long it is under warranty. Please send me information about the warranty to my email address.

[This review was collected as part of a promotion.] I had my 1st restful nights sleep in a long time in the Stearns & Foster Lux Estate Pillowtop- Medium. I suffer with low back pain, but even after 1 sleep on this matress, I could move better & think clearer because I slept so good! When I read about this mattress having a cooling technology, I really didn't believe it, until I slept on it. I did not get overheated during the night, which was amazing because we leave out thermostat a little warmed than the downstatirs, so it was a win for me! I would highly recommend this matress! ** I did receive a free mattress in exchange for giving a truthful review of it.

[This review was collected as part of a promotion.] I'm not going to lie, when I got the initial email asking about sleep habits and what type of mattress I sleep on, I was skeptical. When I received the confirmation that I was getting a mattress in exchange for a review, I still didn't believe it. It was delivered and set up with no issues. Lying on it initially, I thought it was too soft. But after a few days I realized it is truly amazing and I haven't slept this good in a long time!

This is a very comfortable mattress. Unfortunately the off gassing of the materials gave me terrible respiratory distress. I think the latex in the cushioning caused me to have an allergic reaction. My old Stearns & Foster (used almost 20 years) never had any such pungent odor. I think the new materials used in fabrication of the products contain more synthetic additives that can cause an allergic reaction in sensitive people who are sensitive to their odors - like me. This one is very comfortable but I had to return it.

WE bought the mattress December of 2022. I absolutely loved it, slept like a baby. Now in May 2023 I'm waking up to back pain again and this is why we bought a new bed. I feel like the mattress is softer than medium. We went with a Stearns and Foster because of their ratings and reveiws.

[This review was collected as part of a promotion.] I received this Lux Estate Firm Pillowtop - Queen (LES1) for free from Stearns & Foster through the BzzAgent sampling program to exchange my honest review. This mattress itself looks luxury. It is pretty thick, but has vents on both sides to keep it cool. Have been using the mattress for more than a month. The mattress is comfortable, haven't cause my back pain up to now. My husband thinks the 'cool to the touch' feather is not as good as it looks like. He feels this mattress is a little hotter than our old one, I don't think so though. One thing I don't like about his mattress is that, it is too tall for me, I am 5'2" and I have to climb onto the bed every time. Even my husband who is 6'2" thinks it is too tall.

[This review was collected as part of a promotion.] I've heard that the perfect mattress existed but never thought too much about it. After many sleepless nights and lots of stiff mornings, I knew it was time for a change. This is the best thing I could have ever done! This mattress is beyond amazing and comfortable and the best thing I've ever laid on!