We bought this mattress July 7, 2025. It was delivered July 23, 2025. It was great for about a week, then the depressions and lumps began to form. We kept sleeping on the mattress to see what was going to happen. Would the mattress get worse or stop and settle at that point. It got worse. We've rotated the mattress, head to toe spin, every 4 weeks, to ensure we weren't simply hitting "one spot per person". I'm 6'1" and 225 pounds, she's 5'10" and 80 pounds less than me.
It's now October 10th, 2025, and we are not satisfied with the Beauty Rest Mattress, we are extremely DISSATISFIED. The Sam's Club web page states, "100 Night In-Home Trial - It takes time to adjust to your new mattress which is why we want to give Sam's members up to 100 nights to try it risk-free (trial period starts on the day of delivery). If you aren't 100% satisfied with your purchase, you can return your mattress or set for a full refund."
We've given the mattress as long as we can to see if it would work out and be within the "100 day risk free" trial period. Today, October 10, 2025, I called Sam's Club to set up a return for the mattress. I talked with Bridget, at the corporate office, to set up the return. Bridget said she had to call Beauty Rest before the mattress could be returned, even though the web page said "100-day risk free" trial period, I could not return the mattress until she got the "OK" from the vendor. I did not buy from the vendor; I bought it online from Sam's Club. Bridget asks that I give her 24 to 48 hours (It's now Friday Afternoon) to communicate with the vendor, Serta/Beauty Rest, to get instructions on how to move forward, I stated I wanted to return the mattress and get my money back, period. Bridget said she had to ask and wasn't sure I would get my money back...I said not good enough. I had followed the rules and Sam's Club should honor their end of the sale. Bridget simply repeated her intent to call the vendor before taking any action toward refunding my money. So here I am, waiting.
The last mattress I bought from Sam's Club had a ten-year warranty on it, just as all Serta Mattresses I've ever bought have. The catch is after a few years, they quit making that model of mattress so that when, not if, you have an issue that requires warranty, they don't have that model anymore. That makes for another hassle. Sam's Club also limits the number of times you can warranty a mattress within the Ten (10) year period to twice (2). I can't find that limitation on Serta's warranty web page.
I promised Bridget I would never buy another mattress at Sam's Club based upon their process of applying the warranty and returns. Mattresses are not what they used to be, reliable and built to last.
There's more to come for this review based upon how Sam's Club handles this issue of returning a mattress within the "trial period" and getting a full refund. I'm not just another disgruntled customer, I have followed the rules laid out in Sam's Club web pages.
Customer reviews for Beautyrest Vaughn Mattress (Available in Medium, Firm, and Plush) for
