I recently purchased what I believed to be the GhostBed Medium Hybrid Mattress, aiming for the comfort and support described in the product images and specifications. Unfortunately, my experience has been far from what I anticipated, and I feel compelled to share my concerns. Upon receiving the mattress, I immediately noticed discrepancies that led me to believe I had been sent the wrong product. The inner construction simply did not match the images I had seen for the GhostBed Medium Hybrid, particularly those displayed on the Sam's Club website where I made my purchase. The Sam's Club pictures clearly show the individual springs extending outwards to the perimeter of the mattress, indicating a certain build quality and edge support. However, the mattress I received has its springs surrounded by a significant amount of foam. Through some research, this foam-encased coil design appears to be characteristic of a different, seemingly less expensive GhostBed model often sold at retailers like Home Depot, rather than the Medium Hybrid I ordered. Concerned, I promptly contacted GhostBed customer service to rectify the issue. They requested pictures of the law tags and the packaging, which I provided. To my surprise and frustration, GhostBed replied the next day, denying that an incorrect mattress had been sent. They insisted that what I received was indeed the GhostBed Medium Hybrid. This denial, despite the clear visual differences in construction, is deeply disappointing and raises serious questions about their quality control and customer service. Adding to my disillusionment, the product description states a 12-inch thickness for the GhostBed Medium Hybrid. Upon measuring the mattress I received, it only comes in at 10 inches thick. This significant difference further solidifies my belief that I was not provided with the advertised product. My intention was to invest in a mattress that offered the specific characteristics of the GhostBed Medium Hybrid. Instead, I feel as though I've received a substitute that does not align with the product description or the visual representations I relied upon for my purchase. The company's refusal to acknowledge the discrepancy, even with photographic evidence and an inaccurate thickness, is incredibly frustrating as a consumer. I would strongly advise potential buyers to exercise caution and thoroughly inspect their GhostBed deliveries upon arrival, paying close attention to the internal construction and thickness, especially if ordering the Medium Hybrid model. My current experience leaves me feeling misled and without the mattress I intended to purchase.

I will just say it was the best decision I made in regards to a mattress. I was sleeping on a mattress that was over 20 years old. I was getting by on 5-6 hours sleep, I now sleep a solid 8 hours a nite.Do yourself and your health a favor and buy a ghost bed.

After reading such positive reviews, I bought this mattress in December. By January the sides are bulging out. I feel like I am rolling into the middle of the bed and wake up with a back ache. Definitely NOT worth the price paid. Will not purchase from this brand again.

I bought this bed due to failed back surgery.I think the bed is very firm but I added a pillow topper/protector and think it's perfect now When my husband and I go away we are always happy to get back home to our bed. We have had it for about 8yrs and it's still like new. We don't rotate but should. We also had the pillows which where to soft

My husband and I were researching for months about what mattress to get. We ended up going with the Ghost Bed Hybrid. Best choice we ever made! Super comfortable! I also really enjoyed the way it was shipped. It packaged nice and tight, and I was able to carry it upstairs by myself. Also shipped very quickly I believe we got it within like 4 or 5 days (we live in the middle of nowhere Northern Maine, so ship times might have been longer than normal) If you're in the market for a new mattress- highly recommend Ghost!!

I have been with my significant other for over 30 years. He has back, neck and shoulder issues as well as neuropathy in his legs. He is in chronic pain all the time. I have never never heard him say he liked one of our beds, let alone loved a bed. He loves this bed!! That to me is everything in this world! I loved this bed. You lay down and just smile. It feels so good. Our last bed was causing both of us a lot of pain. You have no idea how bad it is until you sleep on a Ghost Bed Signature Hybrid mattress. We highly recommend this bed. My husband stated he loves this mattress. He has never said that before!

Not as advertised. What I received does not have coils on the bottom. It feels all foam. I ordered a hybrid members mark hotel 14 inch and this mattress at the same time. The MM hybrid has coils/springs you can clearly feel. The tag on the ghost bed says it's made for Sam's and says hybrid on it. But it is not. I slept on it one night and my back and shoulder and hip were KILLING me. I took it off and trying the MM mattress tonight. The MM looks and feels like much better quality so we will see. This one is going back asap.

You cannot return to store and must be wrapped in plastic

I had neck issues because I am a side sleeper and I use to wake up with headaches, I have had my Ghost mattress for a month and my headaches have gone away !!!

We were waking up with back pain and knee pain prior to this mattress. Sleeping cooler and waking up with less joint stiffness and back pain. Worth a look into