We've had this mattress 4 weeks today. It is the 2nd S & F mattress. We exchanged a Lux Estate PT for this Estate TT after the first mattress had body indentions after only 1 week! Now, after 4 weeks, this mattress is showing body indentions also! I am petite, 5'2" 112 lb. and my husband is 5'6", 160 lb. So, we are hoping the top will even out but not banking on it. Very disappointed given this is the second mattress and the price of both. Basically, what should be a wonderful experience (getting a new mattress) has turned into a sad experience.

Escalation Team I have contacted you on multiple occasions by phone, email and surveys with no response. I called Stearns and Foster on July 28th spoke to Ashton regarding the brand-new mattress I received that was dirty with stains on the bottom of it. The delivery was so far from white glove as you advertise, it was pathetic! I explained that when the delivery team arrived, I noticed that the plastic protective cover on the mattress had two tears/holes in it. They went to move the mattress out and went to take the plastic off and I stopped the guy and said that I wanted to keep that for the old mattress, thinking I could tape the holes. He said that they prefer to take it off as it is dirty, and it could get dirt on the walls. I said we are in the process of selling our home and I don't want that. I stopped him again stating that the bed that's on the foundation needs to come downstairs before the new one goes up. He said Oh and yelled at this partner to get his help. As they are coming down the stairs with the old mattress, they brought it down longways and scuffed the walls and chipped the ceiling paint in the archway by pushing it through. At this point my Mom is freaking out as she see's them pushing it through the archway. They get it in the garage and then they go to take the rest of the plastic off the new mattress. I notice that there is what appears to be two dirty spots on the bottom of the mattress, but I didn't have my glasses on, so I was not sure if it was shadows or really stains. They get it inside and I notice it is stains, they plop it down and say ok looks great. I said no that there are stains on the bottom of it. They lift it up and the helper says that came from your dirty walls. I was ready to pop a gasket! I said 1st off this is a two-year-old home on the market in pristine condition, there is absolutely no dirt on the walls, we just had the home photographed, feel free to look at it. Then I said that I noticed it before you brought it in but was not sure if it was shadows as I did not have my glasses on. I then advised that the plastic it was in was torn in 2 different places. Then he proceeds to talk bad about me in Spanish, totally disrespectful! The lead driver says that they can remove it and bring back another one. At this point my mom is so upset and I did not want any more damage done. I explained that we can document this and that I will follow up with Stearns and foster. I asked him to take pictures of the damage, which he did. We then go downstairs, and he has me sign a piece of paper in his book and I write on there that the bed was dirty and they had scuffed the walls. He then says that he needs one more signature and then they are done. He pulls up his phone and scrolls through some pages and says sign here. I said what am I signing for, he says that you received the bed. I said that I need to know what I am signing for. He sighs and goes back and here is a picture of just the bed faceup on the mattress, I said where are the other two pictures? Oh, I'm not sure what happened to them although they just happened to be permanently deleted..... I know what happened to them, he deleted them! So now his partner is nowhere to be found and I have to help him lift the mattress, so he can take pictures again! He did load them in and I did write a statement as to the bed being dirty and the scuffing on the walls. He did hit send but who knows at this point whether it went through, or he deleted that too. I asked him if I was going to get a copy of it and he said YES, but I never received it. After speaking to Ashton, I was told that they could do an exchange. I explained that we were in the middle of house showings and the delivery service had damaged the walls while removing the old mattress and I was concerned about more damage. She said that she could submit to the escalation team, and they would call me back. My Mom yelled at me to just have them deliver a new mattress, so I told Ashton that she could just set up to exchange this one as long as we had different delivery drivers. She then told me she will have to refer me to the escalation team? I said 5 minutes ago you could do an exchange and now it has to go to the escalation team? This makes no sense..... We will have the escalation team get back to you on the 1st of next week. CRICKETS, I have heard nothing from Stearns and foster escalation team. I filled out a survey from Stearns and foster on rating my delivery experience on 07/30, and have heard nothing from Stearns and foster. Shana called me on 08/01 with the delivery service. She stated that was not the experience they want their customers to have. She had spoken to the drivers and gone over policies and procedures, and she was very apologetic. She was amazing, I was impressed, she stated that she could have a new team deliver a new undamaged mattress (she called them the A-Team) out most likely on Friday, but she would check, or it would be the next Friday. I explained I would be out of town the next Friday and it would have the be 08/18. I asked if she could text me the date or email me. She said YES, she would get back to me that day or the next day..... CRIKETS...... I never heard from her again. Seems to be a trend with Stearns and Foster and their affiliates. 08/06 I filed an online complaint with Stearns and Foster, CRICKETS, never heard a word. Called 08/07 was on hold for 1 hour then received a response that they are not taking calls and that I would need to call back. 08/08 called Stearns and foster and was told that their systems had are down and to call back. I asked when she thought that they would be up, she stated that she did not know. I asked how long have they have been down; I was told awhile several days (think she said 2weeks) I said oh great you've been hacked, she said that YES, we've been compromised, and they are working on it. Once again, she said to try back...... 08/10 Filed a dispute with my Discover card for the purchase. 08/20 called Stearns and Foster and spoke to Randall and was told that the case was sent to escalation by Ashton on 08/07? I filed the complaint on 07/28? Randall asked that I call the escalation department tomorrow at 8am - they work from 8-1 or 2 somewhere around there? I explained that I work 8-5 and don't time out for lunch and asked if he could send them a message asking them to call me, as I was on hold for 15 minutes today, most hold times are45miutes or more with them. He said YES and said that he sent it but recommend that I call tomorrow. Enough is enough, I don't want the mattress, the sheets, the pillows, nothing from Stearns and Foster. I have gone above and beyond trying to get resolution. I have lost wages and lost countless hours trying to resolve this issue. We are moving and need the mattress out of the home ASAP and I want a full refund! On top of everything I still have not received anything about Stearns and Foster being compromised. HELP! Would not recommend!

After only a few weeks of use, this mattress the "Ellria" does not feel any better than the 16 year old Sears posturepedic mattress that I was replacing. When sitting on the edge there is a creaking sound every time you move. This mattress does not have good pressure point support after sleeping on it for a few hours. When first getting into bed it feels okay but within hours the top is condensed to feeling like you are on a board. Not the sleep or rest I expected for the price. I will never buy another Sterns and Foster. Many of the reviews I have read recently say that it they have had difficulty with the warranty. I am very disappointed in this purchase.

THIS IS THE SECOND STERNS AND FOSTER MATTRESS I HAVE OWNED THE FIRST ONE WAS NOT TO BAD BUT THIS ONE IS TERRIBLE IT HAS MESSED MY BACK UP PURCHASED IT ABOUT 10 MONTHS AGO IT FELT DIFFERENT WHEN I LAYED ON THE DISPLAY MATTRESS WERE I BOUGHT IT FROM I TRIED IT FOR 60 DAYS WENT BACK TO WERE I BOUGHT IT FROM WAS TOLD YOU GOT 90 DAY TRIAL TRY IT FOR A LITTLE LONGER AND SEE IF IT BREAKS IN FOR YOU WELL IT NEVER DID WENT BACK TO THE STORE TO TRY TO CHANGE IT OUT FOR ANOTHER MATTRESS BUT THE HASSLE OF TRYING TO GET IT RETURNED IS NOT EASY NOW IAM STUCK WITH A BAD BACK AND EXSPENSIVE MATTRESS I DONT LIKE

[This review was collected as part of a promotion.] This is one of the highest quality mattresses I have ever felt. It is so thick and soft and feels like I am at the best spa in the world when laying on it. It is very heavy so two people are needed for moving! I found that although it is soft, I don't totally sink in which is good!! I have already recommended to friends and family.

[This review was collected as part of a promotion.] I received this product as a free sample, in exchange for my honest review. The Stearns & Foster Estate Soft Tight-Top Queen Mattress is a thick and luxurious mattress that will elevate any bedroom style. This mattress is tall, with a solid, well-made structure and soft material. The design touches on and around the mattress speak to the Stearns & Foster reputation as one of a high-quality and modern upgrade from any regular mattress on the market. I especially like the imbedded side handles, for easy moving and placement. While this mattress is considered to be the Soft model, it does have a firmness to it and could be plusher when lying down. However, I'm sure with time and usage this will be just a perfect comfort level. Definitely recommend Stearns & Foster mattresses for their attention to detail and comfort.

Worst mattress I have ever owned. If I could have given it a negative number I would have. At first it was great. After six months it was sagging in the middle. I felt like I was sleeping in a hammock. I was so disappointed because I had such high expectations.

Have been sleeping on a queen size Stearns and Foster mattress over 40 years. The latest model is designed differently then previous models. The smaller box spring makes a little noise at times when getting on and off the bed. Other than that we sleep very well. Well made product.

[This review was collected as part of a promotion.] My husband has some back pain that seems to feel better when he sleeps on a very firm mattress. We chose this mattress to replace one that was too soft for him. This mattress is very comfortable for both of us. We do not feel each other moving at night and both of us wake up refreshed in the morning. This bed feels comfortable and sturdy and has not yet formed any indentations where we sleep. I was given this bed in exchange for my honest review and I can say we would certainly purchase this mattress again!

I purchased this mattress from Mattress Firm. I explained to the salesperson I had chronic back pain and he showed me the Stearns and Foster. Of course, the mattress in the showroom was very comfortable, but when I got the mattress home, and layed on it, I knew something was wrong. I could feel the coils just from sitting in the bed. My back pain increased dramaticly from sleeping on the mattress. But, I realized the mattress I laid on in the showroom, the top of the mattress was dark blue (which was the Lux). After I realized what I received & what I layed on in the store was different, I immediately called the salesperson. I was told since I got the mattress on a deal they wouldn't take it back. I even went as far to as to speak with the manager...I was told he was the manager. I asked him if he could speak to his manager and explain what happened. I called back and was told that there was nothing they could do because I got the mattress on a deal. WOW...now I'm back again looking for a mattress that does not give me pain. I feel like I was taken advantage of. I hope someone from Stearns and Foster can make this right.