Dear Valued Customer, We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused. If you need further assistance with the ROG Ally or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Katlyn, We certainly understand your disappointment with the ROG Ally and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, the device not powering on the next day is a random problem. If running the device in battery mode, please ensure the battery has an ample charge life to power on successfully. Check if the device is not installing and applying updates to the System Registry since this process will temporarily cause no boot, or no video. Once this is completed, the device will power on normally. If you need further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear RaptorDave, Indeed, it is a powerful hybrid handheld device. We certainly understand your disappointment and the inconvenience this may have caused if the SD card reader slot got cooked due to overheating. In order to avoid excessive heat generation, we recommend that the performance mode be tweaked inside the Armoury Crate application. If the SD card slot was already damaged, we recommend that you send the product in for service in order to resolved this immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty