Thank you for taking the time to provide us with your feedback on your recent Delta Children purchase. We sincerely apologize that you received your order in less than perfect condition. We would like to have the opportunity to address your concerns and make things right. Therefore, please take a moment to contact our Consumer Support Team. You can contact us at consumersupport@Deltachildren.com. Please type the word REVIEW in your subject line. We will be happy to see how we can address your concerns. We look forward to assisting you!