Hi there, Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG washing machine, specifically with the clothes getting off balance too easily and the controls being hard to navigate. I can imagine how frustrating it must be to have an appliance that doesn't meet your expectations in terms of performance and usability. First and foremost, I want to acknowledge your frustration and disappointment. I'm truly sorry that our product is not meeting your expectations in these areas. We understand that doing laundry can be a chore, and it's even more frustrating when the appliance doesn't make it easier. I want to assure you that we take your feedback seriously and are committed to making things right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris